Executive Director, Warehouse Management Systems Central Team Leader

CVS Health; Woonsocket (RI); On-site; USD 132,000 - 303,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity award program

Job summary

CVS Health is seeking a WMS Strategy & Central Team Leader to oversee enterprise-wide Warehouse Management System rollouts across multiple distribution centers. You will drive design standards, readiness, governance, and training, ensuring successful deployments and post go-live support with cross-functional collaboration.

The role demands strategic leadership, deep WMS expertise, and the ability to manage large technology implementations while driving stakeholder engagement and business

Qualifications

• Bachelor's degree required.
• Experience with large-scale technology implementations.
• Strong leadership across multiple sites and functions.
• Deep knowledge of warehouse processes and WMS platforms.
• Ability to manage program budgets and cross-functional teams.

Responsibilities

• Own multi-site WMS implementation roadmap aligned to objectives and timelines.
• Chair central governance forums and establish decision frameworks.
• Lead Design, Configuration, Testing, Training & Change Management, Deployment and Hypercare.
• Define and maintain design standards and SOPs across sites.
• Manage stakeholder engagement, communications, and readiness metrics.
• Direct site readiness, mock runs, pilots and phased deployments.
• Monitor WMS health metrics and drive improvements.
• Transition sites to steady-state support with playbooks.

Skills

Leadership

WMS experience

Manhattan WMS

Technology implementations

Change management

Stakeholder engagement

Travel up to 50%

Cross-functional collaboration

Education

Bachelor's degree

Master's degree preferred

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health’s Supply Chain is seeking a WMS Strategy & Central Team Leader to oversee the enterprise-wide Warehouse Management System (WMS) rollout across multiple distribution centers (DCs). This role owns the end-to-end success of Warehouse Management System initiatives across the enterprise. This role ensures seamless deployment and adoption by overseeing system readiness, technical integration, and operational preparedness across all distribution centers. The position drives standardization of processes, develops and executes change management strategies, and leads comprehensive training programs to build capability and confidence among DC leaders and associates. This role also establishes governance frameworks to ensure compliance and consistency, provides leadership for post-go-live support and continuous improvement, and fosters collaboration across IT, supply chain, PMO, inventory teams and DC operations teams to deliver a smooth transition and maximize system performance. This role also is responsible for risk mitigation that impacts the success of the initiative. Success in this position requires strategic leadership, deep operational and WMS expertise, and the ability to manage large-scale technology implementations while driving stakeholder engagement and business continuity.

Primary Duties And Responsibilities

Program Strategy and Execution

• Own the multi-site WMS implementation roadmap aligned to corporate objectives and timelines.
• Chair central governance forums; establish decision‑making frameworks, risk thresholds, and escalation paths.
• Lead execution across all phases: Design, Configuration, Testing, Training & Change Management, Deployment, and Post Go‑Live Hypercare. Set entry/exit criteria per stage gate; ensure deliverables, approvals, and readiness are met before advancing.
• Own cutover and stage gate decisions in partnership with executive sponsors, site leadership and PMO.
• Define and maintain design standards and operational principles for all sites. Foster standardized processes, configurations, and SOPs across rollouts to reduce variability.
• Capture and disseminate lessons learned and reusable assets (templates, checklists, test suites).

Site Readiness & Deployment

• Assess readiness (people, process, tech, infrastructure) and lead remediation plans to ‘go‑live’ quality standards.
• Direct site execution during mock runs, pilots, and phased deployments.
• Stand up Hypercare teams; define roles, SLAs, and escalation protocols for stabilization.
• Responsible for risk management impacting the success of the rollout.
• Responsible for WMS health metrics: Monitor trend data, throughput, and quality metrics; implement corrective actions and process adjustments.
• Transition sites to steady‑state support with documented playbooks and ownership.

Team Leadership & Resource Management

• Manage program budgets, forecasts, and variance; ensure cost efficiency and value realization. Negotiate and manage vendor SOWs and change orders.
• Leads, develops and recruits central team resources based on phase needs to include, DC Operational leader, OpEx, Technonolgy, Inventory Control, Systems, PMO, Inventory planning ,Trainers, Hypercare leaders and project support team members
• Establish performance expectations; coach for capability building and succession.
• Foster a culture of safety, collaboration, and continuous improvement.

Stakeholder Engagement & Change Management

• Educate DC leaders on operational implications of WMS; drive adoption and manage resistance. Develop communication plans and readiness metrics for end‑users, leads, and managers.
• Provide executive‑level briefings and site‑level huddles to maintain alignment and momentum.
• Integrate efforts across Operations, IT, Engineering, Training/Change, and Finance to deliver cohesive outcomes.
• Align program dependencies (data, interfaces, infrastructure) and resolve cross‑team blockers quickly. Coordinate with vendor/partners to manage configuration, integrations, and issue resolution.

Required Skills

• Strong leadership and ability to influence across multiple sites and drive results in a fast‑paced environment.
• Deep operational knowledge of warehouse processes, WMS platforms, and Manhattan Warehouse Management System (WMS); demonstrated experience leading Manhattan WMS implementations, upgrades, or enterprise‑wide deployments.
• Prior experience with large‑scale technology implementations
• Deep operational knowledge of warehouse processes and WMS platforms.
• Expertise in implementation planning, readiness assessment, and post‑go‑live stabilization.
• Excellent collaboration and good written and verbal communication skills to effectively engage with DC Leaders and cross‑functional teams.
• Analytical and problem‑solving skills to identify and resolve operational challenges.
• Ability to manage multiple priorities in a fast‑paced environment.
• Willingness to travel up to 50%.

Preferred Qualifications

• Experience leading enterprise‑scale WMS transformations across multiple distribution centers within retail, healthcare, pharmaceutical, consumer goods, or high‑volume distribution environments.
• Proven success implementing and optimizing Manhattan WMS integrated with automation, labor management, transportation management, and inventory control systems.
• Lean Six Sigma certification or demonstrated experience driving continuous improvement, operational excellence, productivity, and throughput enhancements within warehouse and supply chain operations.

Education

• Bachelor’s degree required
• Master’s degree preferred

Pay Range

$131,500.00 - $303,195.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.