Executive Director, Strategy & Operations, Comcast Government Services

Comcast (CC) of Willow Grove; Reston (VA); On-site; USD 210,000 - 315,000; Full time

Job summary

Comcast Government Services seeks an Executive Director of Strategy & Operations to lead the organization responsible for operational excellence, business planning, and growth enablement across the Federal market.

The role oversees Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and lifecycle management, driving efficiency, customer retention, and margin optimization.

Qualifications

• Bachelor’s Degree preferred; combination of coursework and experience may be considered.
• 10+ years of relevant work experience in strategy, operations, or related leadership roles.

Responsibilities

• Develop and execute the strategic and operational roadmap for Comcast Government Services.
• Lead a multi-disciplinary organization overseeing Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and lifecycle management.
• Drive governance, performance management, forecasting, planning, and execution oversight across the Federal business.
• Establish KPIs, dashboards, metrics, and governance processes to support informed decision-making.
• Oversee customer portfolio management, renewal readiness, and account governance to maximize retention and growth.
• Partner with Federal Sales leadership to improve opportunity readiness, sales effectiveness, and customer experience across the lifecycle.
• Lead initiatives on scalability, process standardization, and margin optimization, including on-net migration programs.

Skills

Business Objectives

Leadership

Operational Execution

Performance Measurement

Strategic Objectives

Education

Bachelor's Degree

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Executive Director, Strategy & Operations will lead the Strategy & Operations organization for Comcast Government Services (CGS), serving as a key member of the Federal leadership team responsible for driving operational excellence, business planning, growth enablement, customer portfolio management, and execution governance across the business. This leader will oversee critical functions including Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and strategic margin optimization initiatives.

Partnering closely with Sales, Engineering, Contract Management, Security, Finance, IT, and Corporate stakeholders, the Executive Director will ensure alignment between strategic priorities and operational execution while driving scalability, customer retention, financial performance, and business growth. The role is responsible for establishing the operational framework, governance processes, performance metrics, and organizational capabilities necessary to support Comcast Government Services’ continued expansion within the Federal market.

This leader will oversee a multi-functional organization focused on improving sales effectiveness, customer lifecycle management, operational readiness, program execution, account governance, and continuous process improvement. The successful candidate will bring a strong blend of strategic leadership, operational rigor, and cross-functional collaboration to drive measurable business outcomes and enhance the overall performance of the Federal business.

An existing Federal Government security clearance is preferred. Candidates must be U.S. Citizens with the ability to obtain and maintain a government security clearance.

Job Description

Responsibilities:

• Develop and execute the strategic and operational roadmap for Comcast Government Services, ensuring alignment between business priorities, organizational capabilities, and growth objectives.
• Lead a multi-disciplinary organization responsible for Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and customer lifecycle management functions.
• Drive operational excellence through effective governance, performance management, forecasting, planning, and execution oversight across the Federal business.
• Establish and monitor key performance indicators, dashboards, operational metrics, and governance processes that support informed decision-making and continuous improvement.
• Oversee customer portfolio management, renewal readiness, account governance, operational reporting, and business planning activities to maximize customer retention and long‑term growth.
• Partner closely with Federal Sales leadership to improve opportunity readiness, sales effectiveness, customer experience, and execution discipline throughout the customer lifecycle.
• Lead strategic initiatives focused on scalability, process standardization, organizational effectiveness, and margin optimization, including on-net migration programs and other operational transformation efforts.
• Ensure operational priorities are balanced against customer needs, financial objectives, and overall business performance goals.
• Collaborate with internal and external stakeholders to identify risks, resolve complex business challenges, and drive successful outcomes.
• Provide executive oversight for order intake, operational readiness, customer onboarding, project governance, service implementation support, and program execution activities.
• Build strong partnerships across Sales, Engineering, Finance, Security, IT, Contract Management, and Corporate organizations to support strategic business objectives.
• Lead, coach, and develop leaders and team members across multiple functional disciplines, fostering accountability, collaboration, and high performance.
• Exercise sound judgment and strategic decision-making on matters of significant business impact.
• Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Objectives, Leadership, Operational Execution, Performance Measurement, Strategic Objectives

Compensation

Virginia Pay Range: $209,718.68 - $314,578.02

This job can be performed in Maryland with a Pay Range of $191,482.27 - $314,578.02

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.