Executive Director – Site Reliability Engineering – WM Technology

474 MS Services Group, Inc.; New York (NY); On-site; USD 195,000 - 275,000; Full time

Job summary

Morgan Stanley is seeking a senior Reliability Operations leader to own the health and stability of production applications within WM Tech. You will drive incident and crisis management, implement observability and capacity practices, and oversee change and production readiness for new capabilities.

You will lead cross-regional teams, partner with broader tech and business units, and report to senior leadership on performance dashboards and SLAs.

Qualifications

• Bachelor's degree required; 12-18+ years in technology production management within financial services.
• Proven ability to lead mission-critical technology operations and incident management.
• Experience driving SRE practices to improve production stability and reliability.

Responsibilities

• Own end-to-end health and stability of production applications across WM Tech.
• Lead incident, problem, and crisis management with cross-functional war rooms.
• Drive operational controls, monitoring, observability, and capacity management.
• Oversee change management, readiness, and production transition for new capabilities.
• Establish SLAs, KPIs, and dashboards; communicate with senior leadership.
• Lead root-cause analysis and ensure remediation plans are executed.
• Partner with IM Tech and MSIM to align operational excellence.
• Manage cross-regional teams and vendor performance.

Skills

Production management

Incident management

SRE practices

Leadership

Cross-regional leadership

Executive communication

Monitoring observability

Cloud/DevOps concepts

Education

Bachelor's degree

12-18+ years in tech production management

Tools

Monitoring tools

Automation tools

Cloud platforms

Job description

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley Wealth Management Technology (WMT) is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business.

The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office.

The Reliability Operations (RO) within WMT is responsible for providing swift, courteous, and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support, monitoring systems alerts, and taking corrective action. Technical understanding is important as well as the ability to speak to users and understand their problems. In addition to direct user support tasks, the team performs infrastructure related tasks including process configuration, hardware capacity planning, event management, release work, and support tool development to ensure any repetitive tasks are packaged to remove any element of risk.

The Reliability Operations team partners closely with WM business teams as well as the broader WM Tech organization and firmwide end user, network and risk technology organizations. The team is responsible for maintaining the stability, resilience, and performance of the technology platforms that support WM business. This role focuses on ensuring systems deliver first class client, investment and regulatory outcomes consistently, resiliently, sustainably and effectively.

Primary Responsibilities

• Own the end-to-end health and stability of production applications used across the WM Tech footprint intraday and in overnight batches (Architecture, Operations, Risk)
• Lead incident, problem, and crisis management including cross-functional war rooms and senior-level communication.
• Drive implementation of operational controls, monitoring, observability, and capacity-management practices.
• Oversee change management, readiness assessments, and production transition for new technology capabilities.
• Establish and manage SLAs, KPIs, and operational dashboards to track technology performance and provide high degree of transparency to the business.
• Lead root-cause analysis and ensure remediation plans are completed and measured.
• Build strong partnerships with the broader IM Tech organization and the MSIM business organization.
• Manage and develop a cross regional team and foster a culture of accountability and operational excellence.
• Oversee vendor performance and adherence to service standards.

Skills Required

• Bachelor's degree, with 12-18+ years in technology production management or related roles in financial services.
• Deep understanding of front-to-back asset-management workflows, trading systems, and data platforms.
• Demonstrated leadership in mission-critical technology operations and incident management.
• Demonstrated leadership in driving SRE practices across a technology stack leading to improved production stability.
• Demonstrated high degree of taking accountability for client outcomes, rigor, humility & partnership.
• Strong understanding of global client-service expectations and regulatory frameworks.
• Excellent communication skills with experience presenting to senior leadership.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to lead cross-regional teams and influence stakeholders globally.
• Familiarity with monitoring, observability, automation, and cloud/DevOps concepts preferred.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $195,000 and $275,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.