Executive Director of Operational Efficiency

College of Charleston; Town of Florida (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading healthcare organization seeks an Executive Director of Operational Efficiency to oversee revenue cycle functions and ensure compliance. Responsibilities include strategic management, process implementation, and stakeholder engagement. Applicants should have over 10 years of experience and a Bachelor's degree, with strong interpersonal skills being essential. The role offers a dynamic environment focused on optimal staffing and development.

Qualifications

• 10+ years of work experience.
• Ability to work independently with minimal supervision.
• Demonstrate creativity in process completion.

Responsibilities

• Provide strategic direction to revenue cycle functions.
• Implement management structures to achieve performance.
• Ensure compliance with regulatory requirements.

Skills

Strong knowledge of physician practice revenue cycle

Proficiency in Microsoft Office (Excel, PowerPoint)

Strong interpersonal communication skills

Ability to drive processes to completion

Education

Bachelor's Degree

Master's Degree

Job description

Overview

Executive Director of Operational Efficiency – AdventHealth

Location: Altamonte Springs, Florida (Remote work option available)

Posted: October 22, 2025

Responsibilities

• Provides strategic direction and oversight to revenue cycle functions for the physician practice operations within AHS PE, with the goal of top quartile performance.
• Implement processes, procedures, tools, and management structures to achieve the Revenue Cycle Ambition, including complete and accurate demographic data entry, insurance eligibility verification, collection of patient responsibility at time of service, accurate charge entry with correct diagnoses, and supervision of the PE Corporate Director of Revenue Cycle and Central Florida Regional Revenue Cycle Directors.
• Ensure revenue claims compliance with all applicable rules and regulations; oversee the Director of Revenue Integrity and a team of coders across AHS.
• Oversee Central Business Office (CBO) support through the athenahealth co-sourcing model and ensure service levels align with contractual SLAs.
• Provide strategic oversight to ensure compliance with regulatory requirements and optimal staffing, associate engagement, and effective management engagement.
• Facilitate organizational consensus and manage business relationships with stakeholders; develop and deploy patient-friendly programs and activities; align employee development with business unit objectives.

The value you will bring to the team

• Provide strategic oversight to revenue cycle functions ensuring regulatory compliance.
• Develop processes for effective staffing, engagement, and management support.
• Develop and implement training programs for all financial revenue cycle staff to achieve excellent customer service outcomes.
• Engage best practices to drive successful outcomes and cross-training.
• Facilitate stakeholder relationships and drive organizational consensus.
• Lead patient-friendly program development and deployment.

Position Focus

Lead strategic initiatives across Physician Enterprise revenue cycle with oversight of Epic system optimization, Professional Billing vendor management, and alignment of performance improvement activities. Collaborate with divisional leaders in PE revenue cycle, clinical operations, IT, and finance to identify inefficiencies and implement scalable, data-driven solutions that reduce operational friction.

The expertise and experiences you\'ll need to succeed

• Bachelor\'s Degree
• 10+ years of work experience
• Strong knowledge of physician practice revenue cycle
• Proficiency in Microsoft Office (Excel, PowerPoint)
• Ability to work independently with minimal supervision
• Strong interpersonal communication skills
• Ability to drive processes to completion and demonstrate creativity

Preferred Qualifications

• Master\'s Degree

Equal Opportunity and Additional Information

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws. Salary range reflects the anticipated base pay range for this position; compensation is based on skills, experience and other relevant factors. The minimums and maximums may vary by location.

Category: Patient Financial Services

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 25041467

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.