Executive Director, Medical Communications & Digital Excellence

Bristol Myers Squibb; Princeton (NJ); On-site; USD 255,000 - 310,000; Full time

Benefits offered by this job

Health Coverage

Wellbeing Support

Financial Well-being and Protection (e

Paid Time Off

Job summary

Bristol Myers Squibb seeks an Executive Director of Medical Communications & Digital Excellence to lead a unified, high-performing team, integrating Medical Communications Excellence with Medical Digital Engagement across traditional and digital channels.

The leader will advance scientific storytelling, align TA narratives, and drive omni-channel engagement, measurement, and digital innovation. This pivotal role requires strategic oversight, regulatory acumen, and global collaboration.

Qualifications

• Advanced degree in life sciences or related field.
• 10+ years in pharma/biotech with 5+ years in medical communications & digital engagement.
• Expertise in scientific narrative development and omni-channel communication.
• Knowledge of publications, medical education, and digital engagement in pharma.
• Experience leading global, cross-functional teams and influencing senior stakeholders.
• Willingness to travel up to 15% domestically and internationally.

Responsibilities

• Reports to the Vice President, Head of Medical Excellence and serves on the Medical Excellence Leadership Team.
• Leads integration of Medical Communications Excellence and Medical Digital Engagement into a single, high-performing team.
• Serves as enterprise center of excellence and advisor to TA-embedded leads for scientific narratives across assets.
• Establishes enterprise standards and best practices for scientific narrative development.
• Drives pull-through of TA strategies into integrated digital channel execution and analytics.
• Develops unified strategy for medical communications and digital engagement with customer insights.
• Oversees end-to-end strategies for external medical communications, publications, and content across TAs.
• Leads evolution of digital, AI, and technology strategy for omni-channel engagement.
• Drives innovation in medical communications using AI, digital tools, and data analytics.
• Defines measurement framework and KPIs to demonstrate impact on Medical Affairs outcomes.
• Optimizes resources and budget for future capabilities and efficiency.
• Builds and develops a high-performing, inclusive team.

Skills

Medical Communications

Digital Engagement

Leadership

Strategic thinking

Communication skills

Education

Advanced degree (MD, PhD, PharmD, or Masters in life sciences)

Job description

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

The Executive Director, Medical Communications & Digital Excellence is a transformative enterprise leadership role within the Medical Excellence organization at Bristol Myers Squibb. This leader is accountable for one unified, high-performing team formed through the integration of Medical Communications Excellence and Medical Digital Engagement — creating a cohesive, customer-focused capability that elevates BMS's scientific communications across all channels, both traditional and digital.

A critical dimension of this role is serving as the enterprise center of excellence for Medical Communications — elevating the scientific narrative strategies developed within each Therapy Area, ensuring they are translated into compelling, consistent, and measurable communications across channels. This leader partners closely with TA-embedded Medical Communications leads to strengthen scientific storytelling, optimize ways of working, and pull strategy through into integrated digital execution and measurement. By fusing deep scientific expertise with cutting-edge digital strategies, this leader will ensure a consistent, impactful, and compliant OneBMS voice across all medical communication touchpoints — spanning publications, medical education, content development, omni-channel engagement, and social media.

Key Responsibilities

• Reports to the Vice President, Head of Medical Excellence and serves as a member of the Medical Excellence Leadership Team
• Leads the organizational integration of Medical Communications Excellence and Medical Digital Engagement into a single, high-performing team — establishing a unified culture, shared operating model, and clear roles and accountabilities that leverage the full capability of both organizations
• Serves as the enterprise center of excellence and trusted strategic advisor to TA-embedded Medical Communications leads — elevating scientific narrative strategies, strengthening communications standards, and ensuring enterprise-wide consistency in how BMS tells its scientific story across assets and indications
• Establishes enterprise standards, frameworks, and best practices for scientific narrative development — ensuring TA Medical Communications teams have the tools, guidance, and strategic support to develop differentiated, evidence-based narratives that resonate with HCPs, patients, and payers
• Drives the pull-through of TA scientific strategies into integrated digital channel execution — ensuring scientific narratives developed at the asset level are amplified, personalized, and measured across web, social media, digital medical education, and congress digital channels
• Develops and implements a unified strategy for medical communications and digital engagement, integrating content and engagement insights from customers (HCPs, patients, payers) to ensure a data-driven, customer-focused approach to scientific communications and channel strategy
• Develops and implements comprehensive end-to-end strategies for optimizing external medical communications, including publications, medical education, and content development across all TAs and assets, alongside an integrated digital channel strategy and measurement plan
• Leads the development and evolution of digital, AI, and technology strategy to meet business needs through a personalized omni-channel approach — remaining current with the external digital and AI landscape to broaden reach and deepen engagement of BMS's scientific communications
• Drives innovation in medical communications and digital engagement, leveraging AI-enabled tools, digital methodologies, and data analytics to enhance communication effectiveness, efficiency, and impact
• Defines and owns the measurement and impact framework for medical communications and digital engagement — establishing clear metrics, KPIs, and value narratives that demonstrate the contribution of communications activities to Medical Affairs outcomes and patient-facing results
• Optimizes resource allocation and financial expenditures across the function, identifying opportunities for cost savings, efficiency improvements, and investment in future capabilities
• Builds, leads, and develops a high-performing, inclusive team — fostering a culture of innovation, collaboration, scientific rigor, customer focus, personal accountability, and commitment to results

Qualifications & Experience

• Advanced degree (MD, PhD, PharmD, or Masters in life sciences); other advanced degrees in science, business, or healthcare with equivalent experience will be considered
• 10+ years of progressive experience in the pharmaceutical or biotechnology industry, with senior leadership roles including 5+ years in medical communications and digital engagement
• Demonstrated expertise in scientific narrative development and medical storytelling, with a track record of elevating the quality and impact of external scientific communications across multiple TAs and assets
• Extensive knowledge of publications, medical education, content development, and external scientific communications within the pharmaceutical or biotechnology industry
• Deep expertise in digital engagement strategies, omni-channel execution, social media, and digital innovation within a medical or commercial pharmaceutical context
• Deep knowledge of content systems, digital engagement and content data and structure, including digital and privacy regulations
• Demonstrated track record of scaling innovation, including AI, digital, and data-driven models within a Medical Affairs or broader enterprise context
• Proven people-leadership experience, including building and developing high-performing teams through periods of organizational change and integration
• Strong ability to influence and lead senior stakeholders without direct authority across a matrixed, multicultural, global organization
• Exceptional strategic thinking and analytical skills, with the ability to translate complex scientific and business concepts into actionable strategies and make sound trade-off decisions
• In-depth knowledge of compliance, external transparency, conflict-of-interest standards, copyright, and other legal and regulatory requirements governing drug marketing and medical information
• Excellent written and oral communication skills, with advanced presentation skills and the ability to communicate complex data and strategic narratives to senior executives with impact
• Proven project management skills; experienced with business/process redesign and change management
• Ability and willingness to travel nationally and internationally (up to 15% domestic and international)

Location:

Princeton Pike, NJ US / Uxbridge, UK / Boudry, CH

Compensation Overview

$255,480 - $309,587

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefits

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life Benefits Include

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

• Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Responsibilities

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People With Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [e-mail]. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1604387 : Executive Director, Medical Communications & Digital Excellence