Executive Director - Master Association

Firstservice-Residential; Ave Maria (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential seeks an Executive Director to lead a large master association in a vibrant Florida community, aligning strategy with operations and resident experience. The role demands hands-on leadership, strong financial discipline, and the ability to collaborate with the Board, residents, and partners.

The ideal candidate brings executive-level experience, fiduciary acumen, and a proven capacity to build trust across diverse stakeholders while driving growth and exceptional service.

Qualifications

• Bachelor’s Degree or equivalent relevant work experience.
• Minimum 7 years relevant work experience required, preferably in hospitality, property or facilities management
• Minimum 2 years project management experience
• Experience managing large direct or indirect staff
• Possess working knowledge of budgets and fiduciary responsibility
• Demonstrated decision making ability
• Demonstrated written and verbal communication skills
• Working knowledge of legislation impacting property management, preferred
• Strong understanding of proposal/bid process
• Possession of or willingness to obtain CMCA/AMS certification required
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in Microsoft Office, Outlook and Windows.

Responsibilities

• Provide input and assist the Board with the preparation of the Association’s annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping
• Assist Association and In House counsel on collection matters and monitor maintenance fee accounts
• Monitor and report monthly financials
• Prepare specifications needed for all services received by the Association
• Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate
• Negotiate Association contracts for routine services, subject to the Board’s approval, and Association counsel as needed
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
• Establish and maintain annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Team building to unite staff and create a cohesive working environment
• Manage performance and discuss concerns regularly of all direct reports and team members
• Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit
• Support the roll out and implementation of company & business unit initiatives and strategies

Skills

Strategic leadership

Budgeting

Financial management

Governance

Communication

Team leadership

Contract negotiation

CMCA/AMS certification

Board liaison

Project management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Windows

Job description

Description

Job Overview

Are you a strategic leader who thrives in complex, high-profile environments where relationships, operations, and long-term vision intersect? We are seeking an experienced Executive Director to lead a large-scale Master Association serving a vibrant, amenity-rich community with multiple stakeholders, significant operational responsibilities, and a strong commitment to resident experience. This is an opportunity to lead an organization at the center of a dynamic community, partnering with Board members, residents, community leaders, and business partners to shape strategy, drive results, and deliver exceptional service.

The Executive Director is the senior leader responsible for the overall success of the association, providing direction across operations, financial management, governance, community engagement, and team leadership. The ideal candidate brings executive-level leadership experience, strong business and financial acumen, and a proven ability to build trust with diverse stakeholder groups. This role is well suited for a visible, collaborative leader who enjoys balancing strategic planning with hands‑on leadership and is energized by the opportunity to make a lasting impact on a growing and highly engaged community.

Your Responsibilities

• Provide input and assist the Board with the preparation of the Association’s annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping
• Assist Association and In House counsel on collection matters and monitor maintenance fee accounts
• Monitor and report monthly financials
• Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
• Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate.
• Negotiate Association contracts for routine services, subject to the Board’s approval, and Association counsel as needed.
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
• Establish and maintain annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Team building to unite staff and create a cohesive working environment.
• Manage performance and discuss concerns regularly of all direct reports and team members.
• Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit.
• Support the roll out and implementation of company & business unit initiatives and strategies.

Skills & Qualifications

• Bachelor’s Degree or equivalent relevant work experience
• Minimum 7 years relevant work experience required, preferably in hospitality, property or facilities management
• Minimum 2 years project management experience
• Experience managing large direct or indirect staff
• Possess working knowledge of budgets and fiduciary responsibility
• Demonstrated decision making ability
• Demonstrated written and verbal communication skills
• Working knowledge of legislation impacting property management, preferred
• Strong understanding of proposal/bid process
• Possession of or willingness to obtain CMCA/AMS certification required
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

• As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
• In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.

Disclaimer Statement

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.