Executive Director, Data Center Field Engineering

Computacenter AG & Co. oHG; San Francisco (CA); On-site; USD 190,000 - 290,000; Full time

Job summary

Computacenter seeks an experienced Director of Data Center Field Engineering to lead a growing North America team responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments.

You will oversee three Practice Leads, drive workforce strategy, and ensure high delivery performance with strong financial discipline. This leadership role requires building capability for scalable growth across multiple geographies.

Qualifications

• At least 10 years of Field Engineering, Data Center infrastructure delivery, Professional Services, technical services, or related experience; 12-15+ years preferred.

Responsibilities

• Lead, coach, develop, and hold accountable three Data Center Field Engineering Practice Leads.
• Set clear expectations for leadership, workforce readiness, utilization, delivery health, quality, performance management, and accountability across the organization.
• Maintain a forward looking view of demand, capacity, skills, geography, workforce risk, and future hiring or partner requirements.
• Build workforce strategies that use the right mix of employees, contractors, and delivery partners based on demand, capability, cost, location, and risk.
• Maintain a Data Center partner ecosystem with the capability, capacity, geographic coverage, quality, and union or non-union support required by the delivery model.
• Maintain visibility to major customer engagements, delivery risks, resource issues, partner concerns, quality trends, and escalations.
• Provide leadership on major delivery issues that require organizational, workforce, partner, or cross functional decisions.
• Drive consistent adoption of Field Engineering delivery methods, tools, quality expectations, escalation practices, and operating processes.
• Monitor utilization, workforce cost, partner spend, labor mix, productivity, capacity, and other operating measures and use them to make informed decisions.
• Partner with Finance, Resource Management, PMO, RDD, Solutions, Sales, Costing and Estimating, Partner Management, and other delivery leaders.

Skills

Data Center Field Engineering

Leadership

Workforce planning

Delivery performance

Partner ecosystem

Financial discipline

Job description

Computacenter seeks an experienced Director of Data Center Field Engineering to lead a growing North America team responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments.

You will oversee three Practice Leads, drive workforce strategy, and ensure high delivery performance with strong financial discipline. This leadership role requires building capability for scalable growth across multiple geographies.