Executive Director, Customer Success & GTM – Data, Analytics & AI Product Portfolio

Testing Site - JPMC; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Testing Site - JPMC is seeking an Executive Director in Data, Analytics, and AI to lead the customer success function and drive GenAI adoption across the organization. You will steer a high-performing team, shape go-to-market initiatives, and foster client-centric change management to accelerate value realization.

You will collaborate with product, technology, and business leaders to maximize awareness and engagement of GenAI-driven products, guiding strategic execution and measurable outcomes

Qualifications

• Extensive leadership in customer success and change management in tech or AI environments.
• Proven track record driving large-scale transformations and adoption initiatives.
• Deep understanding of data, analytics, and AI product landscapes, incl. GenAI.
• Exceptional communication and stakeholder management across senior leadership.
• Experience operating in global, matrixed organizations.

Responsibilities

• Lead a high-performing customer success team and set strategic direction.
• Develop frameworks for proactive client engagement and feedback.
• Design change management strategies to drive product adoption.
• Partner with product, tech, and business leaders to drive GTM for Data, Analytics & AI.
• Lead cross-functional initiatives to increase product awareness and adoption.
• Advocate for the voice of the client in product development.
• Establish and track metrics for client satisfaction and business outcomes.
• Position the organization as a leader in generative AI.
• Collaborate with marketing, sales, and product teams on campaigns.
• Build strong relationships with stakeholders across business units.

Skills

Executive leadership

Customer success leadership

Go-to-market strategy

GenAI

Stakeholder management

Cross-functional collaboration

Strategic thinking

Global matrix organizations

Job description

Join us at the forefront of innovation, where your leadership will shape the future of Data, Analytics, and AI. As Executive Director, you will drive transformative change and champion generative AI opportunities. Your impact will be felt across the organization, empowering teams and clients to unlock new value. This is your chance to lead a high-performing team and influence how our products are recognized and adopted. Be part of a dynamic environment that values collaboration, growth, and client-centricity.

As an Executive Director in the Data, Analytics, and AI team, you lead the customer success function, driving strategic change and go-to-market execution. You champion a client-centric mindset, ensuring our product capabilities are recognized, adopted, and leveraged by stakeholders. You collaborate across product, technology, and business communities to maximize awareness and engagement. Together, we unlock the full potential of our GenAI-driven products and foster sustained growth and innovation.

Job responsibilities

• Lead and inspire a high-performing customer success team
• Develop frameworks for proactive client engagement and feedback
• Design and implement change management strategies for product adoption
• Partner with product, technology, and business leaders to drive seamless transitionsDevelop and execute go-to-market plans for Data, Analytics, and AI products
• Lead cross-functional initiatives to increase product awareness and adoption
• Advocate for the voice of the client in product development
• Establish and track metrics for client satisfaction and business outcomes
• Position the organization as a leader in generative AI
• Collaborate with marketing, sales, and product teams on targeted campaigns
• Build strong relationships with stakeholders across business units

Required qualifications, capabilities, and skills

• 12 years of experience in customer success, change management, or go-to-market roles within technology, data, or AI-driven organizations
• Proven track record in leading large-scale transformation and adoption initiatives
• Deep understanding of data, analytics, and AI product landscapes, including generative AI
• Exceptional communication, leadership, and stakeholder management skills
• Strategic thinker with a client-centric mindset and strong execution capabilities
• Experience working in matrixed, global organizations

Preferred qualifications, capabilities, and skills

• Experience developing and executing go-to-market strategies for AI products
• Expertise in building and leading customer success teams in technology environments
• Strong background in change management for digital transformation
• Ability to drive cross-functional collaboration and alignment
• Familiarity with client engagement frameworks and feedback mechanisms
• Knowledge of metrics and KPIs for tracking adoption and business outcomes
• Experience facilitating forums, workshops, and communications for stakeholder engagement