Executive Director, Area Product Owner Authentication Credentials

JPMorgan Chase; Wilmington (DE); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial institution is seeking an Area Product Owner for Credentials to lead innovation in authentication. The candidate will manage multiple scrum teams, develop credential strategies, and enhance customer experiences through secure and simple authentication methods. A minimum of 8 years' experience in authentication and cloud environments is required. The position also involves vendor management and collaboration across teams, with a focus on customer trust and data-driven improvements.

Qualifications

• 8+ years of experience in authentication, fraud, and security controls.
• Experience within a financial institution or vendor in customer identity space.
• Ability to influence geographically distributed resources.

Responsibilities

• Manage the Credentials team and scrum teams for credential tools.
• Develop plans for new credential offerings.
• Work with Risk Strategy to enhance credential outcomes.

Skills

Product feature development

Understanding of NIST and FIDO standards

Strategic thinking and innovation

Conflict resolution and decision making

Experience with microservices and APIs

Agile product development

Experience with cloud technologies

Ability to manage multiple initiatives

Education

Bachelor's degree in engineering, computer science, information technology, finance, business, or related field

Tools

Agile methodologies

Cloud environments

Job description

Join a team that protects millions of customers with a seamless experience.

As the Area Product Owner for Credentials in the Trust and Security Portfolio, you lead the strategy and delivery of device-based, knowledge-based, and FIDO credentials that make authentication simple, consistent, and secure across channels. You partner with engineering and design to shape reusable services and signals that reduce onboarding friction for product teams and improve customer experiences. You collaborate with vendors and internal partners to manage roadmaps, contracts, and performance, ensuring solutions scale reliably and responsibly. You champion customer trust, setting clear outcomes and using data to guide continuous improvement.

Job Responsibilities

• Manage the Credentials team, and 3 scrum teams responsible for maintenance and expansion of existing identification credentials and design and delivery of new tools.
• Develop a plan to deliver new and enhanced credentials to meet the strong credential needs of the Trust Framework.
• Work with Risk Strategy to enhance credentials to improve outcomes.
• Manage vendor relationships including contract terms and pricing.
• Consult with Experience Area Products and the design team on customer delivery methods to improve outcomes.
• Oversee teams' execution of agile framework including prioritization of APG initiatives, inbound requests, backlog health, testing, readiness, and production validation.

Required Qualifications, Capabilities, and Skills

• Experience with product feature development and delivery in cloud environments.
• Understanding of NIST and FIDO standards as they impact credential structure, delivery and customer behavior.
• Exhibited ability to work across the portfolio to develop and execute complex strategies, ability to think strategically, innovate and communicate complex ideas clearly.
• Performed a similar role within a financial institution or payment services provider, or a vendor operating in the customer identity and authentication space.
• 8+ years' experience of designing and developing authentication, fraud, and security controls for digital and non-digital channels.
• A high degree of technological awareness (e.g., of developments in mobile banking apps, and potential attack vectors), proven ability to manage multiple initiatives simultaneously, ability to proactively identify issues.
• Experience with agile product development and software delivery lifecycle.
• Experience influencing resources that are geographically distributed and culturally diverse.
• Proven ability to resolve conflict, make complex decisions based on experience, analysis, and judgment, ability to manage tight delivery timelines and calmness under pressure.
• Experience with microservices, APIs, cloud technologies and UI's.
• Bachelor's degree in engineering, computer science, information technology, finance, business, or related field of study.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans