Executive Director AI Engineering and Process Automation

0100 PHP Administrative; United States; On-site; USD 200,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

FSAs

Wellness programs

PTO

401(k) matching

Education opportunities

Life insurance

Disability coverage

Job summary

Presbyterian Health Plan (PHP) seeks a visionary technology executive to serve as Executive Director of AI Engineering & Process Automation. This strategic role will define and operationalize AI, intelligent automation, and digital transformation across the Health Plan.

The Executive Director will lead strategy, engineering delivery, governance, and adoption of enterprise AI and automation solutions that drive measurable clinical, operational, financial, and customer experience outcomes.

Qualifications

• 12+ years of progressive technology leadership experience in software, AI, automation, or enterprise technology delivery.
• 7+ years leading managers, technical leaders, and enterprise-scale technology programs.
• Proven executive accountability for AI, automation, engineering, or digital transformation initiatives.
• Experience influencing executive stakeholders and leading enterprise transformation initiatives.
• Track record establishing strategy and governance while delivering measurable business outcomes.

Responsibilities

• Strategic AI & Automation Leadership: Develop and execute the Health Plan's AI and automation strategy, aligning investments with organizational priorities and measurable business outcomes.
• AI Engineering & Solution Delivery: Lead design, development, deployment, and scaling of production-ready AI and automation solutions.
• Architecture, Platforms & Technology Governance: Define enterprise architecture standards supporting AI and automation initiatives.
• Responsible AI, Compliance & Risk Management: Establish governance frameworks for responsible AI usage and ensure HIPAA/privacy/security compliance.
• Operational Excellence & Value Realization: Establish operational support models, dashboards, and measure business outcomes from AI investments.
• Executive Partnership & Change Leadership: Partner with leaders to drive adoption, communicate priorities, and translate tech concepts for executives.

Skills

Strategic leadership

AI strategy

Stakeholder management

Governance

Enterprise architecture

Job description

Location

9521 San Mateo NE Albuquerque, NM 87113-2237

Job Summary

Presbyterian Health Plan (PHP) seeks a visionary technology executive to serve as its next Executive Director of AI Engineering & Process Automation. This highly strategic leadership role will define and operationalize the future of artificial intelligence, intelligent automation, and digital transformation across the Health Plan. The Executive Director will lead strategy, engineering delivery, governance, and adoption of enterprise AI and automation solutions that drive measurable clinical, operational, financial, and customer experience outcomes.

Work Arrangement

• Remote: Open to applicants in the United States, excluding CA, IL, ND, NY, OH, WA, and WY.
• Hybrid (Strongly Preferred): For individuals within 60 miles of Albuquerque, in‑office presence is required Tuesday through Thursday.

Responsibilities

• Strategic AI & Automation Leadership
  • Develop and execute the Health Plan's AI and automation strategy, aligning investments with organizational priorities and measurable business outcomes.
  • Establish a multi‑year roadmap for AI, machine learning, generative AI, workflow automation, and robotic process automation (RPA).
  • Identify opportunities to improve administrative efficiency, operational performance, member experience, provider experience, and cost management through intelligent automation.
  • Prioritize initiatives based on business value, implementation complexity, risk, and return on investment.
  • Serve as a strategic advisor to executive leadership regarding emerging AI technologies, market trends, and innovation opportunities.
• AI Engineering & Solution Delivery
  • Lead design, development, deployment, and scaling of production‑ready AI and automation solutions.
  • Oversee implementation of automation and AI initiatives across multiple functions.
  • Establish engineering standards, development methodologies, and quality controls that ensure scalability.
  • Create repeatable frameworks for evaluating, testing, and operationalizing emerging technologies.
• Architecture, Platforms & Technology Governance
  • Define enterprise architecture standards supporting AI and automation initiatives.
  • Establish integration patterns, APIs, data pipelines, orchestration frameworks, observability capabilities, and resiliency standards.
  • Lead platform evaluation, selection, implementation, and lifecycle management.
  • Ensure alignment with enterprise technology strategy and long‑term scalability goals.
• Responsible AI, Compliance & Risk Management
  • Establish governance frameworks for responsible AI usage.
  • Ensure compliance with HIPAA, privacy regulations, security requirements, and organizational policies.
  • Implement controls supporting explainability, auditability, model lifecycle management, drift monitoring, and bias mitigation.
  • Partner with Compliance, Legal, Risk Management, Privacy, and Security teams to maintain appropriate oversight.
• Operational Excellence & Value Realization
  • Establish operational support models for AI and automation solutions, including SLAs, incident management, monitoring, release governance, and continuous improvement.
  • Develop performance dashboards and executive reporting frameworks.
  • Measure and communicate business outcomes associated with AI investments.
  • Drive optimization and continuous improvement of deployed solutions.
• Executive Partnership & Change Leadership
  • Partner closely with operational leaders to identify automation opportunities and drive organizational adoption.
  • Lead executive discussions regarding priorities, investments, risks, tradeoffs, and expected outcomes.
  • Develop change management strategies supporting implementation and user adoption.
  • Translate technical concepts into actionable business recommendations for executive audiences.
• Talent Leadership & Organizational Capability Building
  • Build, lead, and develop a high‑performing team of AI engineers, automation developers, data engineers, solution architects, and technical leaders.
  • Foster a culture of innovation, accountability, continuous learning, and collaboration.
  • Develop succession plans and technical career pathways.
  • Elevate organizational capabilities in AI engineering, automation, and digital transformation.
• Success Measures
  • Within the first 12–24 months, develop executive alignment on a comprehensive AI and automation roadmap aligned with Health Plan priorities.
  • Establish a sustainable AI Engineering & Process Automation function with strong governance, architecture standards, and operational processes.
  • Deploy multiple production AI and automation solutions that deliver measurable operational and financial improvements.
  • Reduce administrative burden, manual work effort, claim pend volumes, turnaround times, and operational inefficiencies across targeted functions.
  • Implement responsible AI governance frameworks that ensure compliance with security, privacy, regulatory, and ethical standards.
  • Deliver measurable value realization through improvements in productivity, accuracy, cost avoidance, quality, and member/provider experience.
  • Build executive dashboards and reporting frameworks that demonstrate adoption, performance, ROI, and business impact.
  • Recruit, develop, and retain a high‑performing team capable of scaling AI and automation capabilities across the enterprise.
  • Establish trusted advisory relationships with operational and executive leaders and become the organization’s recognized leader in AI‑driven transformation.
  • Position Presbyterian Health Plan as a leader in intelligent automation and responsible AI adoption within the healthcare payer industry.

Qualifications

• 12+ years of progressive technology leadership experience in software engineering, AI, automation, digital transformation, or enterprise technology delivery.
• 7+ years leading managers, technical leaders, and enterprise‑scale technology programs.
• Demonstrated executive accountability for AI, automation, engineering, or digital transformation initiatives.
• Proven success building and scaling high‑performing engineering, AI, or automation organizations.
• Experience influencing executive stakeholders and leading enterprise transformation initiatives.
• Demonstrated track record establishing strategy and governance while delivering measurable business outcomes.

Benefits

• Competitive salaries
• Full medical, dental, and vision insurance
• Flexible spending accounts (FSAs)
• Free wellness programs
• Paid time off (PTO)
• Retirement plans, including matching employer contributions
• Continuing education and career development opportunities
• Life insurance and short/long term disability programs

EEO Statement

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses. Here, we’re committed to a different way to make a difference.

Contact

For more information and to apply, contact the Presbyterian Recruiting Team.