Executive Director

PeakMade Real Estate; Utah; On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

PTO + Wellbeing Days

401(k) Match

Wellness initiatives and programs

Employee Resource Groups

Peakiversary Trip

Leadership conference

Leadership development and coaching

Rewards and recognition

Job summary

PeakMade Real Estate in Utah seeks an Executive Director to oversee operations and finance of a student housing asset across multiple locations. You will lead leasing, CapEx, and on-site teams to drive occupancy and NOI. The role requires strong leadership, financial reporting, and strategic planning.

You will supervise leasing, maintenance, and resident relations, while ensuring compliance and effective vendor management. Travel may be required to support campuses.

Qualifications

• Experience in multifamily property management.
• Ability to manage people and financial reporting.
• Strong leadership and communication abilities.
• Familiarity with Entrata or similar PMS.
• Willingness to travel as needed.

Responsibilities

• Manage a high-quality on-site staff through recruitment, training, motivation and development programs.
• Direct efforts to ensure all purchasing guidelines are followed.
• Ensure leasing team achieves high standards in leasing performance metrics.
• Enforce resident retention and service request follow-up programs.
• Implement and monitor effective lease renewal programs.
• Monitor an effective preventative maintenance program.
• Promote safe work practices among on-site staff.
• Develop knowledge of property and market trends; coach staff accordingly.
• Direct sales and marketing plans to maximize rental income and occupancy.
• Show, lease, and move in prospective residents.
• Aim to maximize net operating income through cost control and revenue improvements.
• Set renewal and leasing goals and monitor progress.
• Evaluate rent/pricing strategies and ensure accurate marketing materials.
• Prepare operating budgets/forecasts and marketing plans.
• Report operational and financial data to Regional Manager in a timely manner.
• Monitor income and delinquencies; reconcile rent collections.
• Prepare required Peak policy reports and ad-hoc owner requests.
• Communicate professionally with internal and external customers.
• Conduct employee evaluations and performance reviews.
• Prepare staffing schedules aligned to community needs.
• Provide leasing staff training and group sessions as needed.
• Handle payroll-related paperwork and overtime compliance.
• Operate company software programs; train staff accordingly.
• Maintain physical property standards and appearance.
• Screen residency applicants per policy.
• Oversee Turn process and monthly apartment inspections.
• Manage property risk; communicate incidents.
• Lead weekly team meetings.
• Approve projects with outside vendors.
• Maintain office, clubhouse, and buildings.
• Build relationships with external customers.
• Communicate rent/lease inquiries accurately to students.

Skills

Leadership

Communication skills

Entrata

Property management software

Travel

Education

High school diploma

College degree preferred

Tools

Entrata PM Software

Job description

The Executive Director oversees the operations and management of a student housing community and is responsible for achieving financial and operational results of the asset. This position will be responsible for the overall big picture and will directly oversee leasing initiatives, CapEx projects, retail collections and communications and all personnel management and training.

*This position supports multiple property locations.

What You’ll Do:

• Manage a high-quality on-site staff through implementation of effective recruitment, training, motivation and development programs
• Direct efforts to ensure all purchasing guidelines are followed
• Ensure leasing team achieves the highest standards regarding shopping report scores
• Enforce resident retention and service request follow-up programs
• Implement and monitor effective lease renewal programs
• Monitor an effective preventative maintenance program
• Promote safe work practices among on-site staff
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
• Effectively show, lease, and move in prospective residents
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Establish and implement renewal and leasing goals
• Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
• Develop yearly operating budgets/forecasts and marketing plans
• Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner
• Effectively monitor all income, including delinquencies
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis
• Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s)
• Ensure written and verbal communication to internal and external customers is professional and timely
• Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
• Prepare and ensure staffing schedules are consistent with community needs
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
• Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations
• Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions
• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
• Adhere to established company standards for screening applicants for residency
• Direct entire Turn process as outlined in the Turn policies and procedures
• Perform apartment inspections monthly as well as prior to move in and at move out.
• Manage property risk effectively by communicating incidents and potential liabilities as outlined in the Peak policies and procedures
• Conduct effective weekly team meetings
• Responsible for approving projects through outside vendors
• Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
• Develop and maintain positive relationships with external customers
• The person in this position frequently communicates with students who have inquiries about their rent or leasing agreement. Must be able to exchange accurate information in these situations.

What You’ll Need:

• High school diploma or equivalent is required; college degree preferred
• 5+ years’ experience in multifamily property management required
• 2+ years’ experience in student housing management experience highly preferred
• Proven ability to perform in all areas of property management including people management, financial reporting, sales & leasing, maintenance and resident relations.
• Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts
• Demonstrated leadership skills
• Excellent verbal and written communication skills
• Working knowledge of property management software; Entrata highly preferred
• Travel may be required as necessary to attend training and other company functions
• Proven ability to demonstrate Peak’s Mindsets

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The person in this position will need to be able to travel around town, market on campus and stand for long periods of time.
• Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer)
• The person in this position frequency communicates with students who have inquiries about their rent or leasing agreement. Must be able to exchange accurate information in these situations.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

What You’ll Get:

• Paid Parental Leave
• 15 days of PTO + 2 additional “Wellbeing Days”
• 401(k) Match
• Wellness initiatives, healthy team competitions and reward programsthrough Peak's LiveWell program
• Employee Resource Groups
• 10 Year Peakiversary Trip
• Annual Leadership conference
• Leadership development and coaching
• Additional rewards and recognition

*The anticipated pay range for this role is $100,000.00 - $110,000.00 annually, with final compensation determined based on experience, skills, and internal equity.*

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.

PeakMade Real Estate is an Equal Employment Opportunity employer.

Our Mindsets

• People Matter Most
• Do the Right Thing
• Create Moments
• Own It
• Evolve