Executive Customer Specialist

The Hertz Corporation; Nashville (TN); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Discounts on rentals

Paid time off

Medical, dental & vision

401(k) employer matching

Parental leave

Employee assistance program

Educational reimbursement

Discounts on memberships

Perks & discounts

Job summary

The Hertz Corporation is seeking an Executive Customer Service Representative to deliver a high standard of personalized, full-resolution customer service across channels for leisure, corporate, insurance replacement, and VIP Hertz accounts. The role involves handling inquiries from the Senior Management Team, including the CEO’s Office.

The position pays an hourly rate of $19.23 and requires a High School Diploma or GED and prior call center or customer relations experience.

Qualifications

• High School Diploma or GED required.
• Must have previous Call Center or Customer Relations experience.
• Well versed in both written and verbal communication; emphasis on written communication.
• Strong decision-making skills.
• Must be able to work productively with minimal supervision.

Responsibilities

• Utilize all resources to document and resolve customer inquiries.
• Communicate and follow up with customers to full resolution.
• Maintain documentation of all contacts, research, resolution, and follow-up.
• Follow up in timely manner to ensure resolution was met and customer notified.
• Maintain the highest level of professionalism when communicating with customers and stakeholders contacting the Senior Management Team or Executive Office in Estero, FL.
• Cooperate with Management in maintaining goals and objectives.
• Criminal background check due to access of Personal Identifiable Data (PID).
• For internal employees, files reviewed by management for acceptable performance and attendance.

Skills

Call Center experience

Customer relations

Written communication

Verbal communication

Decision making

Self-starter

Multitasking

Team player

Education

High School Diploma or GED

Job description

Job Description

The primary mission of the Executive Customer Service Representative is to deliver a high standard of personalized, full-resolution customer service. The specialist is responsible for providing efficient and professional communication with customers who contact members of the Senior Management Team, including the CEO’s Office. Inquiries may be highly complex and sensitive in nature. The customer base consists of leisure, corporate, insurance replacement, and small business customers, as well as high-profile Hertz accounts, VIP customers, and personnel at all levels within Hertz. Communications may be conducted via phone, email, postal mail, or social media platforms.

The hourly salary for this role is $19.23.

What You’ll Do:

• Utilize all resources materials to document and resolve customer inquiries.
• Communicate and follow up with customers to full resolution.
• Maintain documentation of all contacts, research, resolution, and follow-up, when necessary, with all inquiries.
• Follow up in timely manner to ensure resolution was met and customer has been notified.
• Maintain the highest level of professionalism in all communications with customers and stakeholders contacting members of the Senior Management Team or the Executive Office in Estero, FL.
• Cooperate with Management in maintaining goals and objectives.
• Criminal background check due to access of Personal Identifiable Data (PID).
• For internal employees, all employees’ files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application.

What We’re Looking For:

• High School Diploma or GED Required
• Must have previous Call Center or Customer Relations experience
• Well versed in both verbal and written communication skills; emphasis on written communication
• Strong decision-making skills
• Must be able to work productively with minimal supervision
• Must work well with others
• Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture — and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran