Executive-Customer Service (Ocean Export)

BDP International; Pennsylvania; On-site; USD 50,000 - 80,000; Full time

Job summary

A leading logistics and transportation provider is seeking an Executive-Customer Service (Ocean Export) to manage client interactions and ensure timely shipments. The role involves coordinating export processes, preparing documentation, and complying with trade regulations. Ideal candidates will have a Bachelor's degree and experience in export logistics. You will work in a dynamic environment with opportunities for growth.

Qualifications

• Experience in handling export shipments, particularly ocean and air logistics.
• Proficient in preparing export documentation and ensuring compliance with regulations.
• Strong communication and interpersonal skills to liaison effectively with clients.

Responsibilities

• Serve as the primary contact for clients, addressing inquiries and issues.
• Coordinate the export process and collaborate with internal teams.
• Monitor shipment status and maintain records of export transactions.

Skills

Customer service

Export documentation

Communication

Microsoft Office

Freight forwarding software

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Executive-Customer Service (Ocean Export) - (7443)

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Job Title

Executive-Customer Service (Ocean Export)

Education

Bachelor's Degree

Location

Baroda - Baroda, GJ IN (Primary)

Executive

Category

Operations

Job Type

Permanent

Job Description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description

• Serve as the primary point of contact for clients, providing timely and accurate information regarding their shipments.
• Address customer inquiries and resolve any issues related to export shipments, ensuring high levels of customer satisfaction.
• Coordinate the export process for both ocean and air shipments, from booking to final delivery.
• Collaborate with internal teams, such as operations, sales, and documentation, to ensure all shipment requirements are met.
• Schedule pickups, track shipments, and ensure timely delivery in accordance with customer requirements and industry regulations.
• Prepare and review export documentation, such as bills of lading, airway bills, AMS, ISF, Manifestation, VGM and review commercial invoices, and packing lists, ensuring accuracy and compliance with international trade regulations.
• Should have experience in handling DG shipments.
• Ensure compliance with customs regulations, export laws, and other relevant policies for both ocean and air shipments.
• Liaise with customs brokers, carriers, CFS, Surveyor and other stakeholders to facilitate smooth clearance and transport of goods.
• Monitor shipment status and provide regular updates to customers and internal teams.
• Maintain accurate records of all export transactions and generate reports as needed.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using freight forwarding software systems.
• Responsible for sending DSR, MIS report and review the shipments on monthly, Quarterly, Half yearly and Yearly basis.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously