Executive Community Relations & Escalations Lead — Equity

Polymarket; New York (NY); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Competitive salary

Equity

Unlimited PTO

Health coverage

Vision coverage

Dental coverage

401k match

MacBook Pro setup

Pay transparency

Salary range: 200k–250k USD

Job summary

Polymarket is seeking a Senior Customer Experience professional to own executive escalations and high-visibility issues across X, Discord, and Reddit. You will lead communications during live incidents, coordinate with policy and product teams, and ensure accurate public messaging for prominent traders and public figures.

You will operate with independence, read the room quickly, and make judgment calls under pressure while maintaining a professional, reputationally safe approach for the

Qualifications

• 4+ years in executive escalations, executive customer relations, or community management at a consumer-facing company.
• Exceptional writing with tone discernment for public figures and audiences.
• Experience handling sensitive, public-facing issues with reputational impact.
• Experience partnering with Communications, PR, or Community teams during incidents.

Responsibilities

• Triage executive escalations before they reach the public eye, assess severity, route or resolve quickly.
• Draft responses to high-visibility issues on X, Discord, and Reddit, calibrating tone to audience and stakes.
• Own cases involving prominent traders, creators, and public figures from first contact to resolution.
• Coordinate with Communications on customer-facing messaging during live incidents, ensuring external statements are accurate.
• Brief Product and Policy on escalation patterns and community feedback, turning signals into actionable input.
• Close every prominent case with a documented resolution and clear response to involved individuals.

Skills

Executive escalations

Crisis communications

Written communications

Public figure handling

Ambiguity tolerance

Fast decision-making

Job description

Polymarket is seeking a Senior Customer Experience professional to own executive escalations and high-visibility issues across X, Discord, and Reddit. You will lead communications during live incidents, coordinate with policy and product teams, and ensure accurate public messaging for prominent traders and public figures.

You will operate with independence, read the room quickly, and make judgment calls under pressure while maintaining a professional, reputationally safe approach for the