Executive Casino Host (Slots)

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 70,000 - 120,000; Full time

Job summary

Fontainebleau Las Vegas seeks an Executive Casino Host - SLOTS to manage relationships with high-value guests, focusing on slot marketing initiatives and delivering personalized experiences.

You will curate exclusive offers, events, and promotions, monitor guest data for tailored incentives, and guide VIPs with exceptional service while addressing issues professionally.

Qualifications

• Bachelor’s degree in Hospitality, Marketing, or related field preferred or two years of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry.
• Knowledge of casino marketing strategies and player segmentation.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and nurture relationships with VIP players through personalized communication and exceptional service.
• Collaborate with marketing and operations to create exclusive offers, events, and promotions for top-tier guests.
• Monitor and analyze guest data to provide personalized incentives, including room accommodations, meals, and event tickets.
• Manage high-level guest issues and complaints, escalating when necessary to ensure guest satisfaction.
• Track guest play and activity to ensure comps and incentives align with play levels, offering customized rewards.
• Participate in and assist with planning and execution of VIP events and promotions, ensuring top-tier guests are well accommodated.
• Conduct outbound calls to high-value guests to extend invitations to events, promotions, or to re-engage lapsed players.
• Ensure the casino maintains its reputation for high-quality service by offering proactive solutions and exceeding guest expectations.

Skills

VIP relationships

Communication

MS Office

Data analysis

Guest service

Education

Bachelor’s degree in Hospitality, Marketing, or related field

Tools

Konami Synkros

Job description

Position Overview

The Executive Casino Host - SLOTS is responsible for managing and expanding relationships with high-value casino guests, ensuring they receive exceptional personalized service. This role focuses on increasing guest loyalty and encouraging higher levels of play by curating tailored experiences and offering incentives that align with guest preferences. While not exclusively required to only take care of slot players, most of this individual’s time is focused on slot marketing initiatives.

Essential Duties and Responsibilities

• Develop and nurture relationships with VIP players through personalized communication and exceptional service.
• Collaborate with marketing and operations to create exclusive offers, events, and promotions for top‑tier guests.
• Monitor and analyze guest data to provide personalized incentives, including room accommodations, meals, and event tickets.
• Manage high‑level guest issues and complaints, escalating when necessary to ensure guest satisfaction.
• Track guest play and activity to ensure comps and incentives align with play levels, offering customized rewards.
• Participate in and assist with planning and execution of VIP events and promotions, ensuring top‑tier guests are well accommodated.
• Conduct outbound calls to high‑value guests to extend invitations to events, promotions, or to re‑engage lapsed players.
• Ensure the casino maintains its reputation for high‑quality service by offering proactive solutions and exceeding guest expectations.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

Qualification Requirements

• Bachelor’s degree in Hospitality, Marketing, or related field preferred or two (2) years of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry.
• Knowledge of casino marketing strategies and player segmentation.
• Excellent communication and interpersonal skills.
• Cross‑cultural experience preferred.
• Ability to work in a fast‑paced environment and handle guest complaints professionally.
• Strong organizational skills and attention to detail.
• Proven ability to build and maintain relationships with high‑value players.
• Basic understanding of casino operations and player tracking systems is preferred.
• Analytical mindset with the ability to use data to drive decision‑making.
• Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic.
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations, Title 31 policies, and departmental policies and procedures.
• Excellent relationship‑building and customer service skills.
• Ability to clearly present information through spoken or written word; speak with customers or employees, listen effectively.
• Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs.
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity.
• Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis.
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and able to learn additional software as needed.
• Knowledge of Konami Synkros preferred.
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends.
• Ability to work in a fast‑paced, busy, and somewhat stressful environment.
• Must be at least 21 years of age.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Pay Transparency

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market‑competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.