Executive Assistant

Docusign; San Francisco (CA); Hybrid; USD 133,627,000 - 196,997,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health benefits

Retirement plans

Learning & development

Care leave

Job summary

Docusign is seeking an Executive Assistant to support the Vice President of Enterprise Customer Success, Americas, and a second VP. You will manage complex calendars, coordinate travel, and help run the team smoothly in a hybrid in-office/remote setting.

This role requires 4+ years of executive support, strong communication, and the ability to handle confidential information with discretion. You will prepare presentations, organize All Hands, and help onboarding of senior leaders.

Qualifications

• BS/BA degree or equivalent work experience.
• 4+ years supporting Executives in high-growth companies.
• Experience with Google Workspace, Word, PowerPoint, Excel and Zoom.
• Experience with Concur, NetSuite and Slack is a plus.
• Strong written/verbal communication and high discretion.

Responsibilities

• Manage executive calendars, schedule meetings, and resolve conflicts.
• Provide gatekeeping based on priorities and executive objectives.
• Attend meetings when appropriate, take notes, and follow up on actions.
• Prepare presentations using Google Slides and Office for meetings.
• Organize All Hands, off-site sessions, and virtual team-building events.
• Arrange end-to-end domestic and international travel.
• Identify roadblocks and prioritize executive time.
• Prepare expense reports and manage monthly credit card reporting.
• Create and manage purchase orders to support department needs.
• Maintain team alias lists, Slack channels, and shared folders.
• Manage onboarding schedules for new senior leaders.
• Support other Executive Assistants as needed.

Skills

Executive support

Calendar management

Communication

Organizational skills

Discretion with confidential info

Multitasking

AI and technology use

Education

BS/BA degree or equivalent

Tools

Google Workspace

Microsoft Word

PowerPoint

Excel

Zoom

Concur

NetSuite

Slack

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an Executive Assistant, you will play a pivotal role in keeping the Enterprise Customer Success organization running smoothly and efficiently by providing high-level administrative support to executive leadership. Operating as a proactive and highly organized partner, you will provide primary administrative support to the Vice President of Enterprise Customer Success, Americas, while also supporting an additional Vice President. You will manage complex calendars, coordinate travel logistics, assist with team-building events, and drive operational efficiency in a fast-paced environment. By leveraging exceptional communication and multitasking capabilities, you will maximize executive time and empower the broader team to achieve its business objectives.

This position is an individual contributor role reporting to the Vice President of Enterprise Customer Success, Americas.

Responsibility

• Provide high-level executive support by managing executive calendars, scheduling internal and external meetings, and resolving scheduling conflicts
• Deliver strategic calendar gatekeeping based on an innate understanding of key priorities and executive objectives
• Participate in executive meetings when appropriate, record meeting notes, and follow up on action items
• Prepare presentation materials using Google Slides and office software for internal executive meetings and external engagements
• Assist in organizing departmental All Hands meetings, off-site sessions, and virtual team-building events
• Arrange end-to-end domestic and international travel logistics
• Identify potential roadblocks and prioritize executive time based on a holistic awareness of company-level priorities
• Prepare expense reports and manage monthly credit card purchasing reporting in a timely manner
• Create and manage purchase orders to support departmental needs
• Maintain updated team alias distribution lists, Slack channels, and shared repository folders
• Manage onboarding schedules and logistics for new senior leaders joining the department
• Perform administrative projects and act as a back-up support resource for other Executive Assistants as needed
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BS/BA degree or equivalent work experience
• 4+ years of experience supporting Executives or Leaders within high-growth companies
• Experience with Google Workspace, Microsoft Word, PowerPoint, Excel, and Zoom
  
  

Preferred

• Experience working at a start-up or rapidly growing technology company
• Demonstrated ability to manage multiple executives with differing working styles
• Excellent written and verbal communication skills
• Strong organizational skills and high level of integrity with demonstrated discretion in handling confidential information
• Ability to adapt quickly in response to changing priorities and minimal direction
• Looks for ways to leverage AI and technology to achieve quality and efficiency
• Ability to execute tasks and make informed decisions with little to no executive intervention, exercising high-level discretion and sound judgment
• Experience with Concur, NetSuite, and Slack applications
  
  

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $47.10 - $68.53/hour

This Role Is Also Eligible For The Following

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
  
  

Benefits

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
  
  

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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