Executive Account Director

Tekion Corp; Michigan; On-site; USD 135,000 - 216,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision

Unlimited PTO

Parental leave

Snacks & beverages

Career growth

Collaborative culture

Cutting-edge tech

Job summary

Tekion, based in the Detroit, Michigan area, is seeking an experienced Account Manager to own the day-to-day client relationship for a high-value OEM account. You will be the primary contact and coordinate across product, engineering, support, and operations.

This role requires strong relationship-building, superb organizational skills, and the ability to manage multiple workstreams while keeping stakeholders informed with clear status updates and documented decisions.

Qualifications

• 5+ years of experience in account management or client services.
• Bachelor's degree preferred or equivalent practical experience.
• Proven ability to manage many tasks and stakeholders without losing details.
• Strong relationship-building and client-facing skills.
• Experience coordinating across internal teams to get things done.
• Familiar with project-tracking tools and status dashboards.

Responsibilities

• Serves as the client's primary point of contact and internal hub for the program.
• Tracks active workstreams, deliverables, owners, and deadlines.
• Identifies conflicts and escalates risks before they affect the client.
• Coordinates across product, engineering, support, and operations to keep work moving.
• Plans status meetings, prepares agendas, and follows up with trackers.
• Monitors account health and client satisfaction, addressing concerns promptly.
• Maintains documentation of decisions and action items for easy reference.

Skills

Account management

Relationship building

Communication

Client-facing

Project coordination

Multi-tasking

Education

Bachelor's degree

Tools

Project trackers

Job description

About Tekion

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

This role is located in the Detroit, Michigan area and will be on site hybrid in Warren, Michigan. We will only consider candidates located near this location. No relocation is provided.

Job Introduction

Owns the day-to-day client relationship and successful execution of a high-value OEM account. This role is the client's primary point of contact and the internal hub of coordination across a program with a significant number of concurrent workstreams and stakeholders. Success depends on two things above all: building genuine trust with the client and staying rigorously organized so nothing across the account is ever dropped.

Key Roles and Responsibilities

• Serves as the client's primary point of contact, building a trusted, responsive relationship and representing the client's needs internally.
• Tracks all active workstreams, deliverables, owners, and deadlines across the account, and keeps a clear, current system of record so nothing falls through the cracks.
• Proactively identifies scheduling conflicts, dependencies, and at-risk items across the account's many moving parts, and resolves or escalates them before they affect the client.
• Coordinates across internal teams (product, engineering, support, operations) to keep work moving and ensure the client gets timely, accurate updates.
• Plans and runs regular status meetings and check-ins, and prepares clear agendas, notes, and follow-up trackers for each.
• Monitors overall account health and client satisfaction, surfacing concerns early and following through until they're resolved.
• Maintains organized documentation of decisions, commitments, and open action items so the account's history and status are always easy to reference.

Basic Qualifications

• 5+ years of experience in account management, client services, or program/project coordination.
• Bachelor's degree preferred, or equivalent practical experience.
• Demonstrated ability to manage a high volume of concurrent tasks, deadlines, and stakeholders without losing track of details.
• Strong relationship-building, communication, and client-facing skills.
• Comfortable coordinating across multiple internal teams to get things done.
• Working knowledge of project-tracking tools (e.g., trackers, shared task boards, status dashboards).

Perks & Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home‑grown and built ground‑up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Compensation Range: $135K - $216K