Excess Claims Manager

MSIG USA; Los Angeles (CA); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Wellness program

Paid time off

Parental leave

Tuition reimbursement

Disability plans

Job summary

MSIG USA in Los Angeles seeks an experienced Excess Claims Manager to lead a dedicated claims team, providing technical oversight on complex, high-severity, coverage-sensitive claims and ensuring compliant handling across the organization.

You will oversee investigations, reserving, case evaluation, litigation management, and timely communication with insureds, claimants, brokers, and internal partners while maintaining regulatory alignment.

Qualifications

• Bachelor's degree from a four-year college or university.
• Juris Doctor (J.D.) highly preferred.
• 10+ years of related property and casualty claims experience, with significant experience handling Excess casualty claims.
• 5+ years of management or supervisory experience.
• Active license to practice law in at least one U.S. jurisdiction.
• Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management.
• Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage.
• CPCU or other advanced claims training/designation preferred.

Responsibilities

• Provide leadership and technical oversight of Excess claims.
• Oversee complex, high-severity, coverage-sensitive, and litigated claims.
• Review open claim files to ensure investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
• Monitor reserves and expenses to reflect exposures and procedures.
• Provide guidance on Excess/Umbrella coverage and coverage positions.
• Oversee litigation strategies, including plans, cost management, negotiations, and resolution.
• Ensure required claims are reported to Home Office staff and reinsurers.
• Maintain licenses, certifications, and designations.
• Lead, coach, and develop claims professionals; support recruiting and training.

Skills

Leadership

Claims management

Litigation management

Communication

Negotiation

Decision-making

Coverage analysis

Education

Bachelor's degree

Juris Doctor (J.D.)

CPCU or related certification

Job description

Company Overview

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary

In this role, you will provide leadership, technical oversight, and management of Excess Claims. You will provide oversight and technical guidance on complex, high-severity, and coverage-sensitive claims and ensure claims are handled in accordance with applicable policy provisions, legal and regulatory requirements, and Company claim handling procedures, guidelines, and best practices.

As an Excess Claims Manager, you will lead a team that has oversight of coverage issues to ensure timely recognition, analysis, escalation, and communication in accordance with Company coverage guidelines. You will ensure appropriate claim investigation, evaluation, case reserving, litigation management, documentation, and resolution practices while providing timely and responsive service to insureds, claimants, brokers, internal business partners, and other stakeholders.

Essential Functions

Claims Leadership & Oversight

• Review and assign new loss notices and oversee the timely, effective handling of Excess claims.
• Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
• Review open claim files to ensure appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
• Monitor claim reserves and expenses to ensure they appropriately reflect anticipated exposures and established claim handling procedures.
• Provide guidance on Excess/Umbrella coverage, including complex coverage issues and communication of coverage positions.
• Oversee litigation strategies, including litigation plans, cost management, negotiations, and resolution.
• Ensure required claims are appropriately reported to Home Office Claim Staff and reinsurers.
• Maintain required licenses, certifications, and designations.

Quality & Compliance

• Ensure claim handling and documentation comply with Company policies, claim procedures, regulatory requirements, and applicable laws.
• Conduct quality assurance audits and periodic reviews of open claims to promote timely and appropriate claim handling.
• Participate in Home Office audits and claim reviews.
• Keep the team informed of relevant legal developments, claim standards, and best practices impacting Excess claims.
• Partner with Underwriting and other business areas on significant claims, coverage considerations, claim trends, and other issues affecting the Excess business.

Team Leadership & Development

• Lead, coach, and develop claims professionals, providing ongoing feedback, technical guidance, and career development support.
• Support recruiting, hiring, onboarding, training, work assignment, and performance management activities.
• Develop and support training that strengthens technical expertise in coverage analysis, investigation, claim evaluation, negotiation, litigation management, and resolution.
• Delegate work based on team members' experience and expertise while establishing clear expectations and accountability.
• Foster a collaborative environment focused on sound decision-making, continuous improvement, and strong results.

Customer & Business Partnership

• Provide responsive service to insureds, claimants, brokers, and other stakeholders throughout the claims process.
• Maintain effective communication regarding claim status and significant developments.
• Participate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.
• Build strong working relationships with Underwriting and other internal business partners to support the Excess business.

Additional Responsibilities

• Handle or directly manage selected complex Excess claims when appropriate.
• Participate in special projects and assignments as needed.

Supervisory Responsibilities

This position is responsible for leading and maintaining an engaged, appropriately trained claims team with the technical knowledge and skills necessary to effectively manage Excess claims. Responsibilities include interviewing, hiring, training, assigning and directing work, providing performance feedback and coaching, supporting employee development, and addressing performance or operational concerns.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience Required

• Bachelor's degree from a four-year college or university.
• Juris Doctor (J.D.) highly preferred.
• 10+ years of related property and casualty claims experience, with significant experience handling Excess casualty claims.
• 5+ years of management or supervisory experience.
• Active license to practice law in at least one U.S. jurisdiction.

Other Qualifications Required

• Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management.
• Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage.
• CPCU or other advanced claims training/designation preferred.

Other Skills And Abilities Required

• Demonstrated leadership and claims management ability.
• Strong verbal and written communication skills.
• Effective interpersonal, negotiation, problem-solving, and decision-making skills.
• Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims.

SALARY

The estimated salary range for this position is $180,000.00 - $225,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits

• Healthcare and Retirement Benefits
• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short-term and long-term disability plans
• Additional Benefit Programs
• Paid time off program
• Paid charitable leave
• Paid parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.