EXCEPTION ITEM PROCESSOR I

RCB Bank; Claremore (OK); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

401(k)

ESOP

Sick Leave

Paid Federal Holidays

Vacation and PTO

Job summary

RCB Bank is looking for a detail-oriented pro to handle daily exception items and aid branch personnel in resolving customer needs. You will support accurate account processing, document handling, and dispute research while upholding our service standards.

This role emphasizes confidentiality, excellent phone etiquette, and adherence to bank policies to deliver outstanding customer care and community service. A high school diploma or GED is required.

Qualifications

• High school diploma or GED required; prior banking or customer service is a plus.
• Confidential handling of information is essential.
• Strong attention to detail and ability to follow procedures.
• Ability to analyze and resolve simple to complex problems.
• Interest in giving back to the community is a plus.

Responsibilities

• Perform routine clerical tasks using basic research and problem solving.
• Work with reports daily to solve account transactions in a timely manner with accuracy.
• Sort and route return documents from customers and the Federal Reserve.
• Research, document and resolve credit reporting disputes received from various channels within deadlines.
• Research, review, and document legal documents.

Skills

Confidentiality

Phone etiquette

Attention to detail

Problem solving

Community involvement

Education

High School Diploma or GED

Job description

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we’re looking for:

Someone responsible for working daily exception items and the ability to make decisions on accounts while adhering to policies and procedures. Someone responsible for delivering excellent customer service while professionally assisting customers and providing support to branch personnel to help resolve customer needs.

What would make you a great fit:

• You can maintain confidentiality.
• You possess excellent phone etiquette.
• You have excellent attention to detail and can follow procedures and analyze/solve basic and complex problems with accuracy.
• You care about your community and have a desire to be involved.

What you’ll do:

• Perform routine clerical tasks using basic research and problem solving.
• Work with reports daily to solve account transactions in a timely manner with accuracy.
• Sort and route return documents from RCB Bank customers and the Federal Reserve.
• Research, document and resolve credit reporting disputes received from various channels within specified deadlines.
• Research, review, and document legal documents.

What you must have:

• High school diploma or GED

What might set you apart:

• Previous banking experience
• Previous customer service experience

What you get:

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What you can expect:

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.

What you might want to know about RCB Bank:

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications.

Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high-quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

RCB Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of RCB Bank is to meet the financial needs of our communities, its businesses, and its customers. RCB Bank is a progressive bank with a commitment to each of the communities we are in, which is why so many people say, 'That’s my bank!'

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