Exception Handling Specialist

Sonic Healthcare USA; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, dental and vision insurance

401(k) with company match

Free lab services for you and depend‑g

Work-life balance

Job summary

Sonic Healthcare USA is seeking a dedicated laboratory support associate for the Austin, TX area. This full-time, first-shift role focuses on processing and routing patient specimens, while ensuring safety, accuracy, and compliance.

You will work with lab equipment, maintain PHI confidentiality, and collaborate with a team to deliver quality patient care. Benefits include paid time off, holidays, and competitive medical plans.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of related experience in clinical laboratory, data entry, or production.
• Strong reading, writing, and analytical skills; ability to operate general laboratory equipment.

Responsibilities

• Process, prepare, route, and store laboratory specimens.
• Recognize when corrective action is needed and implement effective solutions.
• Work in a laboratory environment with biological hazards and PPE requirements.
• Champion safety, compliance, and quality control.

Skills

Problem-solving

Reading and writing

Analytical skills

Teamwork

Education

High School Diploma or equivalent

Tools

General laboratory equipment

Centrifuges

Computers

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:We're not just a workplace - we're a Great Place to Work certified employer!Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA - is it in yours?This position is full time during first shift.In this role, you will:Perform a vital part of the patient care process by making sure laboratory specimens are properly processed, prepared, routed, and storedRecognize when corrective action is needed and implement effective solutionsWork in a laboratory environment with biological hazards and PPE requirements.Champion safety, compliance, and quality controlAll you need is:High School Diploma or equivalentPrevious training or experience in specimen collection or processingStrong reading, writing, and analytical skillsAbility to operate general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and audible alarms.Bonus points if you’ve got:1 - 2 years of related experience in clinical laboratory, data entry, or productionWe’ll give you:Appreciation for your workA feeling of satisfaction that you’ve helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits including medical, dental, and vision insuranceHelp saving for retirement, with a 401(k) plus a company matchA sense of belonging – we’re a community!We also want you to know:This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.Scheduled Weekly Hours:40Work Shift:Job Category:Laboratory OperationsCompany:Clinical Pathology Laboratories, Inc.Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.