Exam Management Specialist

Fay Servicing, LLC; Tampa (FL); Hybrid; USD 42,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with employer matching

Paid PTO

Paid Holidays

Wellness Programs

Employee Assistance Program

Hybrid with remote flex days

Job summary

The Fay Group in Tampa, FL, is seeking an administrative professional to manage the audit/review process for investor, client, counterparty, and rating agency requests on a hybrid basis. You will assign items to internal teams, compile responses for SVP approval, and ensure timely delivery of pre-audit materials and reporting to external parties.

Ideal candidates have a Bachelor’s degree or equivalent, with mortgage servicing experience and strong MS Office skills.

Qualifications

• Bachelor’s degree preferred; High school diploma or GED required.
• Experience in mortgage servicing or lending is a plus.
• Proficient in Outlook, Word, Excel and PowerPoint.
• Excellent organizational, reading and written communication skills.
• Ability to multitask and communicate effectively with upper management and external parties.
• Experience in a legal department is desirable.

Responsibilities

• Oversee audit/review process for investor, client, counterparty, and rating agency requests.
• Assign and delegate items to internal departments and compile responses for SVP approval.
• Manage deadlines for pre-audit materials and data/file reporting to counterparties and rating agencies.
• Provide administrative support to the Legal Department as needed, including the General Counsel.

Education

Bachelor’s degree preferred

High school diploma/GED required

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

This role will be responsible for the audit/review process for investor, client, counterparty, and rating agency requests —including review of initial materials, assigning and delegating request items to appropriate internal departments, compiling responses and documentation to complete requests, and reviewing request responses prior to submission to the SVP for final approval. The role will oversee and ensure deadlines are met for all pre-audit/review materials and requests. The role will manage regular data file/reporting requirements and deliverables to counterparties and rating agencies. The role will provide administrative assistance to members of Legal Department as needed, including the General Counsel. This role is responsible for providing excellent customer service within the organization and to external requestors.

Qualifications Include

• Bachelor’s degree preferred; High school diploma/GED required
• Experience working in the mortgage servicing or lending industry a plus
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational skills, reading comprehension, and written communication skills required
• Ability to multitask. Professionalism and ability to communicate effectively both in writing and verbally with upper management and external third parties.
• Strong organization skills to manage multiple projects simultaneously
• Experience in working in a legal department is desired
• 1+ year of experience handling administrative tasks and responsibilities
• Experience using Black Knight family of products, including LoanSphere and MSP, a plus
• Intake of new requests, including setting and tracking deadlines for sending and receiving requests assigned to others
• Review and assign requests to appropriate internal departments
• Send, track, and follow-up on requests sent to internal departments; timely review and respond to questions from the assigned internal departments
• Review responses received from internal departments to confirm completion or send additional requests or questions
• Compile final responses and documentation to send to SVP for final approval
• Provide administrative assistance to members of the Legal department as needed, including the General Counsel

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hourly range for this position is between $30.50 to $31.50 hourly
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.