EVS Operations Manager

IHA; Berwyn (IL); On-site; USD 58,166 - 87,249; Full time

Job summary

Trinity Health is seeking a senior leader to guide the ministry area functional responsibilities, enabling strategy development and directing performance toward financial and service goals. The role requires collaboration with System Services, Regions, and Health Ministries to align strategy and operations across the enterprise.

Responsibilities include providing guidance to ministry leaders, driving policy standardization, vendor labor management, and KPI reporting while maintaining compliance

Qualifications

• HS Diploma or equivalency required.
• BA or BS degree preferred in Hospitality Management, Environmental Services, Business Administration, or other related field
• Minimum of seven (7) years experience in healthcare hospitality management, to include direct supervision and managing or leading a team
• Experience of computer-based programs (MS Word, Excel, Outlook, PowerPoint, Teams)

Responsibilities

• Provide leadership to RHM & Ministry leaders in developing strategies & in the achievement of performance goals.
• Collaborate across System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations
• Oversee standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice
• Manage Vendor/Contract Labor Strategy & spend optimization
• Measure and report KPIs/metrics and value delivery

Skills

Leadership

Collaboration

Strategic thinking

Communication

Problem solving

Education

HS Diploma or equivalency

BA or BS degree

Master’s Degree

Tools

MS Word

Excel

Outlook

PowerPoint

Teams

Job description

Purpose

Accountable for leading, guiding & directing the Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards. Provides decision support, operations &/or optimization leadership focus.

Employment Type

Full time

Shift

Day Shift

Description

Purpose

Accountable for leading, guiding & directing the Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards. Provides decision support, operations &/or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership

• Providing advice, guidance & leadership to RHM & Ministry leaders in developing strategies & in the achievement of performance goals.


• Enable Collaboration across & within System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations

Direction & Growth

• Providing advice, guidance & leadership to System Services Function Area, Regions & Health Ministries.


• Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice


• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend

Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives


• Responsible for supporting regional efforts to comply with functional area priorities


• Accountable for the selection, evaluation & overall success of the functional leadership teams


• Organization-wide focal point for establishing functional strategies & governance over financials & staffing


• Accountable for communication between System Services Function Area, Regions & Health Ministries leaders

Operational Delivery

• Responsible for measuring & reporting KPIs/metrics & value delivery


• Providing advice, guidance & leadership for the colleague life cycle

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications

HS Diploma or equivalency required

BA or BS degree preferred in Hospitality Management, Environmental Services, Business Administration, or other related field

Minimum of seven (7) years experience in healthcare hospitality management, to include direct supervision and managing or leading a team

Experience of computer-based programs (MS Word, Excel, Outlook, PowerPoint, Teams)

Additional Qualifications (nice To Have)

Master’s Degree in Business Administration, Healthcare Administration, Hospitality Management, or other related field

10+ years of experience in Healthcare Environmental Services, Food Service Management or Hospitality Services, to include strategic and operational experience managing and leading large teams

Physical & Mental Requirements & Working Conditions

Indirect Healthcare Support Services: (OSHA: Healthcare support services mean services that facilitate the provision of healthcare services.)

• Continuous clinical / patient facing work environment.


• Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well-lit conditions; may encounter occasional variable external environmental conditions.


• Includes occasional lifting, up to 30 pounds unassisted; occasional travel; continuous use of computer; includes continuous sitting & may require occasional long periods of continued walking, standing, stooping, bending, pulling & pushing.

Direct Healthcare & Indirect / Support Healthcare Services: must be able to:

• Adapt to frequent interruptions, shifting priorities & stressful situations; attend to tasks until complete; understand & relate to complex ideas & concepts & be able to remember multiple tasks & regimens extending over long periods of time & work on concurrent tasks / projects.


• Continuously read small print; frequently hear normal sounds & voice patterns; give / receive instructions & other verbal communications in-person & over the phone / computer / device / equipment assigned with some background noise.


• Perform continuous manual dexterity activities & occasional grasping/handling.


• Continuously maintain a safe working environment & use available personal protective equipment (PPE).

KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)

Compensation

Pay Range: $58166 - $87249 per year

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.