EVS Dispatch Coordinator for Hospital Services

Aramark; Gainesville (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Aramark is seeking a Dispatch Coordinator for Environmental Services at Northeast Georgia Health System in Gainesville, GA. The role centralizes communication, prioritizes requests, and dispatches ESWs to ensure a clean, safe, patient-ready environment.

You will monitor tasks, track progress, and maintain records while coordinating with nursing units and hospital departments to support infection prevention and safety standards. Experience in customer service or dispatching is preferred.

Qualifications

• One year of experience in customer service, dispatching, call center operations, environmental services, healthcare support services, or related field preferred.
• Hospital or healthcare experience preferred.

Responsibilities

• Receive and process environmental service requests from nursing units, patient care areas, and hospital departments.
• Prioritize requests based on patient care needs, infection prevention protocols, discharge status, and department standards.
• Dispatch Environmental Service Workers to assigned tasks using communication systems, work order software, radios, phones, or mobile devices.
• Monitor assignment progress and ensure timely completion of tasks, including discharge room cleaning, isolation room cleaning, emergency spills, and routine cleaning requests.
• Maintain accurate records of work orders, room statuses, and service response times.
• Coordinate bed turnaround and patient room readiness with Nursing, Bed Management, and other hospital departments.
• Communicate service delays, staffing concerns, and urgent situations to supervisors as needed.
• Track employee assignments and departmental workflow throughout the shift.
• Generate and maintain reports related to productivity, room turnover, and service requests.
• Assist with staffing coordination by notifying supervisors of call-offs or coverage needs.
• Support compliance with hospital policies, infection prevention standards, OSHA guidelines, and safety practices.
• Provide excellent customer service when interacting with staff, patients, and visitors.
• Participate in departmental meetings, training programs, and quality improvement initiatives.
• Perform other duties as assigned.

Skills

Customer service

Dispatching

Communication skills

Multitasking

MS Office

Tools

Work order software

Job description

Aramark is seeking a Dispatch Coordinator for Environmental Services at Northeast Georgia Health System in Gainesville, GA. The role centralizes communication, prioritizes requests, and dispatches ESWs to ensure a clean, safe, patient-ready environment.

You will monitor tasks, track progress, and maintain records while coordinating with nursing units and hospital departments to support infection prevention and safety standards. Experience in customer service or dispatching is preferred.