Everett Front Desk Administrative Assistant

Ywcaworks; Everett (WA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Generous vacation and sick leave plans

Job summary

Ywcaworks in Everett, WA is seeking a Front Desk Coordinator to manage daily front desk operations and provide administrative support at the Everett Regional Center.

This role demands strong organizational and communication skills, a commitment to social justice, and a customer service orientation. The position offers an hourly rate of $26.50 with an excellent benefits package including medical insurance, retirement, and more.

Qualifications

• Minimum of one year of office support experience, including word processing and reception duties.
• Strong knowledge of Word, Excel, Outlook, and all computer functions required by the agency.
• Ability to maintain confidentiality.

Responsibilities

• Manage daily front desk operations and administrative support.
• Answer and direct all phone calls and emails in a professional manner.
• Greet and assist community members, clients, and vendors.

Skills

Attention to detail

Customer service orientation

Excellent communication skills

Organizational skills

Education

AA in a related field or equivalent experience

Tools

Word

Excel

Outlook

Job description

What You'll Do

• Manage daily front desk operations and administrative support at the Everett Regional Center.
• Ensure continuous staffing, including openings, closings, lunch breaks, and preparation for unexpected absences.
• Answer and direct all phone calls and emails in a professional and friendly manner.
• Greet and assist community members, clients, donors, and vendors, maintaining high customer service standards.
• Maintain and organize the front desk, lobby/reception, back‑office, and all common areas.
• Ensure the office is stocked with necessary supplies and water.
• Order office, housekeeping, printing, and safety maintenance supplies for Snohomish County.
• Coordinate and manage vendors.
• Perform word processing, data entry, scanning, and copying.
• Accurately keep and update data regarding Sonitrol pin #’s and key usage for staff; serve as point of contact for Sonitrol.
• Monitor the video surveillance system at the front desk.
• Serve as point of contact for the YWCA IT Department; troubleshoot and maintain on‑site computer, telephone, and copier equipment, submitting tickets when needed.
• Process incoming and outgoing mail daily; ensure interoffice mail is delivered on time.
• Monitor grounds of the ERC, ensuring exterior lights, parking lot, and flower beds are maintained; submit maintenance tickets as necessary.
• Accept donations for processing, complying with YWCA accounting, cashiering, receipting, audit, and fiscal controls.
• Receive and document payments, fees, and donations.
• Provide administrative support to the Shelter Plus Care Program, completing program participant correspondence and birthday cards as assigned.
• Keep emergency information updated for all Snohomish County staff and volunteers.
• Adhere to all Volunteer Services protocol regarding volunteer usage and monitoring.
• Continue to develop understanding of racial, gender, and class equity; assure clients, residents, staff, volunteers, and community partners are treated with respect and dignity regardless of background.
• Occasionally complete accounts payable by preparing and processing vendor invoices as assigned by the Financial Analyst.
• Provide administrative support to managers and directors when necessary.
• Support the YWCA’s Social Justice Initiative by understanding how oppression plays out in institutions and systems.
• Provide culturally relevant conflict resolution and problem‑solving strategies.
• Perform other duties as assigned.

Qualifications

• AA in a related field or equivalent combination of education and experience.
• Minimum of one year of office support experience, including word processing and reception duties.
• Strong knowledge of Word, Excel, Outlook, and all computer functions required by the agency.
• Attention to detail and strong organizational and record‑keeping skills.
• Excellent communication skills with clients, staff, and the general public.
• Strong customer service orientation, including the ability to work with a diverse cultural and economic clientele.
• Commitment to working with homeless families and ability to communicate effectively and compassionately with clients in crisis.
• Ability to maintain confidentiality.
• Ability to work independently as well as in a team environment.
• Ability to lift and carry up to 35 lbs.
• Typing 10‑key skills and math aptitude are a plus.
• Commitment to diversity and social justice.
• Experience working with communities of color and people from diverse cultures.
• Demonstrated understanding of the intersection of racism and poverty.
• Knowledge of issues surrounding homelessness, domestic violence, racism, poverty, substance abuse, mental illness, and affordable housing.
• Self‑directed and able to work with minimal supervision.
• Ability to project a positive image of the agency to the public.
• Reliable transportation.

Core Competencies (Expected)

• Race & Social Justice Advocacy
• Fostering Diversity
• Initiative
• Planning & Organizing
• Problem Solving
• Analytical Thinking
• Attention to Detail
• Financial Skills
• Computer Skills
• Collaboration
• Communication
• Professionalism
• Time Management

Hourly Rate & Hours

Hourly Rate: $26.50

Hours: 40 Hours per week

Benefits

Excellent benefits package including medical insurance, retirement plan, generous vacation, holiday, and sick leave plans. Employees may enroll voluntarily in the Fidelity 403b Plan at the time of hire and, after two years of employment, are eligible to participate in the YWCA Retirement Fund.

Physical Requirements

• Continuously walks, stands, sits, lifts, and carries 30 pounds on a daily basis.
• Continuously uses hands and wrists, fingering, handling, grasping and reaching while using telephones, computers, copy machines and other office equipment.
• Frequently ascends and descends stairs.
• Frequently uses speech, hearing, and sight abilities in exchanging information with agency staff.
• Frequently sits for extended periods during desktop activities.
• Frequent local travel to multiple locations for off‑site meetings.
• Occasionally reaches, stands, squats, kneels, bends, walks in performing duties in the office and in traveling to off‑site meetings.

Equal Opportunity Employer

YWCA is an Equal Opportunity Employer. We encourage applicants of all backgrounds, especially individuals of color, to apply.

YWCA Encourages

YWCA encourages applicants with a variety of experiences to apply!