Events Team Member - Emerald Acres Sports Connection

sportadvisory; Mattoon (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Emerald Acres Sports Connection in Mattoon, IL is seeking an Events Team Member to deliver exceptional guest service across multiple venue areas, including events, food and beverage, and maintenance. The role supports setup, registration, and event operations while maintaining a welcoming, safe environment.

The position requires a flexible schedule including nights, weekends, and holidays, with a strong emphasis on teamwork, communication, and guest satisfaction.

Qualifications

• Flexible schedule including nights, weekends, holidays
• Excellent communication skills, both verbal and written
• Ability to perform well in a fast-paced environment
• Strong guest service skills
• Detail-oriented with strong organizational skills
• Respectful and friendly to athletes, guests and staff
• Works well with others and takes initiative
• Commitment to safety and well-being of others

Responsibilities

• Interact with and assist guests as needed
• Assist with special events: setup, breakdown, gate operations, registration and event support
• Stock, maintain, and clean the facility during shifts
• Record waivers, registrations, and event-related information
• Assist arcade operations: guest service, game monitoring, cleanliness
• Operate POS and process transactions accurately
• Resolve guest concerns and escalate to management as needed
• Complete special projects and daily assignments as directed by management
• Uphold facility policies and procedures

Skills

Communication

Guest service

Teamwork

Detail-oriented

Initiative

Safety-minded

Job description

EVENTS TEAM MEMBER - Emerald Acres Sports Connection

MSC SFM, LLC

LOCATION: Mattoon, IL

DEPARTMENT: EVENTS

REPORTS TO: EVENT MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Emerald Acres Sports Connection is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Mattoon, IL. You will be joining a championship-level team focused on fun, fulfillment, and service built to enrich the community as well as your career and personal growth.

Emerald Acres Sports Connection is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Team Member is expected to provide excellent guest service while working in various departments of the venue. This position involves guest services, food and beverage departments, facility maintenance, and events.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Interacting and assisting guests as needed
• Assist with special events, including setup, breakdown, gate operations, registration, and event support
• Stock, maintain, and clean the facility as necessary throughout shifts
• Perform various tasks related to scheduled work area
• Record waivers, registrations, and event-related information accurately
• Assist with arcade operations, including guest service, game monitoring, and maintaining a clean and welcoming environment
• Operate electronic point-of-sale system (POS) and process transactions accurately
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Complete special projects, daily assignments and other duties as directed by management
• Uphold policies and procedures of the facility

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of sports