Events Service Manager

Hyatt Hotels Corporation; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bunkhouse is seeking an Event Service Manager in Austin, TX to execute the vision of our F&B leadership. This role drives daily operations, supports the Sales and Marketing teams, and coaches staff to deliver exceptional guest experiences while maintaining our culture and standards.

The ideal candidate has 3–5 years in food & beverage events, strong English communication, and familiarity with event systems. This on-site role offers growth within a renowned hospitality group.

Qualifications

• 3–5 years of experience in food & beverage management and events (banquets).
• Strong communication skills in English, both verbal and written.
• High School diploma or GED; college degree preferred.
• Proficiency with Evention, Toast, or UKG-Dimension is a plus.

Responsibilities

• Be present in our operations, the market, and our competitive set, ensuring industry leadership.
• Create and improve event operations by maintaining processes and overseeing staff.
• Work with leadership to maintain a consistent culture and brand standards.
• Coach and develop team members, encouraging guest-focused service.
• Collaborate with department heads to foster a collaborative team environment.
• Hire, train, and discipline staff per SOPs as needed.

Skills

Communication skills

English proficiency

Event management

Education

High School diploma/GED

College degree preferred

Tools

Evention

Toast

UKG-Dimension

Job description

Summary

The Opportunity: The Event Service Manager is responsible for executing the vision of the Director of Food & Beverage, in collaboration with our Sales and Marketing team. This role is crucial in setting the event team up for excellence, leading their daily execution and operations, ensuring consistency in both the tangible product and the intangible guest experience; coaching the team to strive for greatness each day.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. The Event Services Manager must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, guests, vendors and partners.

Who We Are

The grounds of Hotel Magdalena and Hotel Saint Cecilia are steeped in history from a not-so-distant past-originally home to the 1950s and 1960s hotspot, the Terrace Motor Hotel, a premier mid-century motor lodge boasting over 300 rooms and a poolside restaurant and lounge hosting musical acts.

Today we honor our heritage with a host of events and programming that reflect our musical lineage and the easy days of lake life. From clandestine concerts to visiting chefs, our lawn aims to serve as South Congress' backyard.

The lush grounds of Hotel Saint Cecilia are a secluded hideaway in the center of it all.

Built in 1888, the original Victorian home is anchored around the majestic oak tree located at the heart of the property. Fully restored with the addition of the iconic SOUL sign in 2009, the Hotel Saint Cecilia is a private sanctuary tucked away off South Congress.

Each of the five suites, six poolside bungalows, six garden suites, and three studios embodies an equal love for the elegance of old-world luxury and the irreverence of our muses - The Stones, Bill Burroughs, Anne Sexton, Hunter S. Thompson among them. The secluded property and lush grounds are open only to hotel guests and members, thereby offering a unique sense of privacy situated steps away from the heart of South Austin.

We're Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates with Hyatt Hotels
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities

• Be present in our operations, the market, and our competitive set, ensuring that we are positioned as the industry leader, evolving our guest and team experiences, our programming and social media presence, community outreach and collaboration, as such maintaining our place as a destination of choice as well as the employer of choice.
• Create, review, and constantly improve organizational effectiveness of event operations by maintaining processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes.
• Work cohesively with the leadership team to achieve a consistent culture that represents our brand appropriately and promotes and upholds our standards of service.
• Perpetuate a positive teaching environment encouraging the team to take ownership of the guest experience, learn every day and aspire to do better each day.
• Work with department heads across departments to create and foster a collaborative team
• Motivate, coach, counsel and discipline personnel, according to our S.O.P.'s.
• Solicit team member and guest feedback to ensure the experience we are providing for both internal and external guests exceeds our standards and expectations, learning from experiences and taking corrective action as needed.
• Manage events' Labor and Control Liquor, Beer & NA COGS proactively to ensure the best experience for our guests and associates while being fiscally responsible.
• Ensure the team has all the information, products, and tools necessary to be successful.
• Aid in interviewing, hiring, training, and the resolution of problems, provide open communication and recommend discipline and/or termination when appropriate.
• Manage the operations as required to ensure compliance with SOPs, safety regulations and federal, state, and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Monitor and control the maintenance/sanitation of the event space and its equipment to protect the assets, comply with policies and procedures and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• High School diploma or general education degree (GED). College Degree preferred
• 3-5 years of experience in food and beverage management and events (banquets)
• Strong communication skills (verbal and written) in English are required.
• Must be able to navigate all Events and food and beverage areas and consistently perform essential job functions.
• Proficiency in using moderately complex computer systems is necessary- Evention, Toast, UKG-Dimension is a plus.

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.