Events & Operations Manager

Onni Group of Companies; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive pay and comprehensivebenef

Health Savings Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates for Level-hot

Job summary

Onni is seeking an Events & Operations Manager in Chicago to lead banquet operations and coordinate all event details. You will supervise FOH staff, manage BEOs, layouts, and signage while ensuring flawless guest experiences and adherence to safety standards.

Requires 1–3 years in event coordination or hospitality leadership, strong organizational skills, and proficiency with event software. Onni offers a competitive salary and comprehensive benefits.

Qualifications

• 1-3 years of experience in event coordination, banquet operations, or hospitality management, including supervisory responsibilities.
• High attention to detail and guest service.
• Proven ability to read and execute BEOs and floor plans.

Responsibilities

• Execute all BEOs according to client specs, service standards, and timelines.
• Develop and distribute event timelines, pull sheets, and service outlines to staff.
• Assign and review server responsibilities for setup, service, and breakdown.
• Supervise the setup of dining, bar, and event areas for readiness.
• Oversee load-in/out for vendors per floor plan and setup notes.
• Update and post wayfinding and event signage for each event.
• Assist in service charge distribution via payroll systems.
• Retrieve menu cards and verify accuracy with the chef.
• Lead Culinary Pre-Shift briefing with chef and service team.
• Conduct Culinary Check-In with Executive Chef before setup.
• Manage all FOH event items and signange; track inventory and replenishments.
• Pull equipment and service items from storage as needed.
• Coordinate seasonal staffing including coat check attendants and hosts.
• Lead and supervise banquet servers, bartenders, and support staff.
• Conduct pre-shift meetings; train and mentor staff to uphold standards.
• Maintain a professional, supportive work environment.
• Serve as primary on-site contact for clients and vendors.
• Anticipate client needs and ensure prompt responses.
• Coordinate with internal departments to ensure flawless execution.
• Inspect venues for cleanliness, setup, and safety compliance.
• Manage equipment inventory and restock requests.
• Collaborate with Event Sales and Culinary teams to improve flow.

Skills

Organizational skills

Time-management

Written and verbal communication

Team leadership

BEOs & floor plans

Attention to detail

Canva

TripleSeat

Microsoft

Toast

Proactive/adaptable

Education

High school diploma or equivalent

Hospitality or management degree or commensurate experience

Tools

Canva

TripleSeat

Microsoft

Toast

Job description

Job Description

The Events & Operations Manager is responsible for managing and executing banquet and event operations with precision and professionalism. This role ensures that all front-of-house (FOH) elements, service details, and event logistics align with client expectations and company standards. This role will also support Food & Beverage leadership with other key functions, tasks, and operational support as needed.

Perks & Benefits

• Competitive payand a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do

Event Coordination & Execution

• Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and event timelines. This includes properly closing the event through Toast.
• Assist in developing and distributing event timelines, pull sheets, and service outlines to staff.
• Assign and review server responsibilities for setup, service, and breakdown.
• Supervise the setting up of all dining, bar, and event areas to ensure accuracy and readiness before guest arrival.
• Oversee load-in and load-out for all vendors, ensuring they are set up in the correct designated areas per the floor plan and setup notes.
• Update, print, and post all wayfinding and event signage as required for each event.
• Assist in service charge distribution via in-house payroll systems

Coordinate closely with the Culinary Team

• Retrieve menu cards from the Prep Kitchen, verify their accuracy with the chef, and bring the correct cards to the event space.
• Lead a Culinary Pre-Shift briefing with the chef and service team before event start-time.
• Conduct Culinary Check-In with the Executive Chef before event set up to confirm menu details, presentation, and service flow.

Front-of-House (FOH) Management

• Manage all FOH event items including equipment, signage, and display materials.
• Track inventory and usage to ensure timely replenishment and maintenance of items.
• Responsible for pulling equipment and service items from the Prep Kitchen, Storage, or Pantry as needed for each event.
• Oversee the organization and cleanliness of FOH storage areas and ensure all items are properly labeled and stored post-event.
• Coordinate seasonal or special staffing needs, including coat check attendants, lobby greeters, and event hosts
  

Staff Leadership

• Lead and supervise all banquet servers, bartenders, and support staff during setup, service, and teardown.
• Conduct pre-shift meetings to review event details, assignments, and service expectations.
• Train, coach, and mentor staff to uphold company service standards and ensure smooth teamwork.
• Maintain a professional, supportive, and motivating work environment.
• Assist and support other related Food & Beverage outlets/departments as needed.

Guest & Vendor Relations

• Serve as the primary on-site contact for clients and vendors during events.
• Anticipate client needs and respond promptly to requests or concerns.
• Maintain excellent communication between internal departments and external partners to ensure flawless event execution.

Operational Excellence

• Inspect event spaces before, during, and after events for cleanliness, organization, and proper setup.
• Ensure compliance with health, safety, and sanitation regulations.
• Manage equipment inventory, monitor maintenance needs, and communicate restock requests to management.
• Collaborate with Event Sales and Culinary teams to improve event flow and service efficiency.

What You Bring

Experience

1-3 years of experience in event coordination, banquet operations, or hospitality management, including supervisory responsibilities.

Skills

• Strong organizational and time-management abilities.
• Effective written and verbal communication and team leadership.
• Proficient in reading and executing BEOs and floor plans.
• Excellent attention to detail and guest service.
• Preference for familiarity or proficiency with Canva, TripleSeat, Microsoft, Toast, etc.
• The ability to be proactive and adjust as needed to ensure operational success

Physical Requirements

• Ability to stand or walk for extended periods and lift up to 40 lbs.
• Flexibility to work nights, weekends, and holidays as required

Education

High school diploma or equivalent required; hospitality or management degree or commensurate experience required

Certifications

Illinois Manager's Food Handler and Alcohol Service certifications (ServSafe, TIPS/BASSET) required

Salary Range

$65,000 - $80,000

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.