Event Technician, Audio Visual - Nemacolin Resort

Encore; Farmington Township (PA); On-site; USD 2,154,566 - 2,800,660; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audio-visual systems in a hospitality environment, ensuring complete customer satisfaction during events.

You will work with hotel staff and clients, handling equipment, ensuring the system is working properly, and addressing issues promptly. The role requires lifting up to 50 lbs and may involve irregular hours, on-call status, and on-site guest interaction.

Qualifications

• High School Diploma required; Associate’s preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent preferred.
• Valid driver’s license required for team members who may operate company vehicles.
• Must be able to lift 50 lbs and meet DOT requirements if applicable.

Responsibilities

• Equipment Operation: set up, operate, and break down basic AV equipment for events.
• Customer Service: exceed client expectations and maintain positive relations on site.
• Technical Ability: troubleshoot basic equipment and software issues on the job.
• Systems Knowledge: complete paperwork accurately and coordinate with staff/vendors.

Skills

Customer service

Hospitality

Tech Savvy

Communicates Effectively

Safety Conscious

Education

High School Diploma

Associate degree preferred

Job description

Position Overview

A Technician is responsible for the set up and operation of basic/small-scale audio‑visual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio‑visual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up‑selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Hospitality
• Ownership
• Instills Trust
• Safety Conscious
• Action Oriented
• Tech Savvy
• Communicates Effectively

Physical Requirements

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Frequently
• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Compensation

Hourly Pay Range: $15.64 - $20.33

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.