Event Technical Support Specialist

NAIC; Kansas City (MO); Hybrid; USD 64,800 - 79,200; Full time

Job summary

The National Association of Insurance Commissioners (NAIC) is seeking an Event Technical Support Specialist to join the IT Operations team in Kansas City. This role delivers hands-on support for event platforms, devices, and productivity software, ensuring a high-quality customer experience for staff, members, and VIP users.

The ideal candidate is organized, customer-focused, and comfortable with onsite, remote, after-hours, and travel-based support.

Qualifications

• Bachelor’s degree in computer science or business and 4+ years of Desktop Support or equivalent experience.
• Experience supporting end-user hardware (MacBook, Surface, thin clients, monitors, printers).
• Experience installing, configuring, and supporting software programs and operating systems.
• Excellent organizational and communication skills for event preparation, planning, and coordination with A/V providers.

Responsibilities

• Provide technical lead and hands‑on support for technologies used to deliver high‑profile and small events, ensuring strong customer service and reliable technical implementation.
• Travel to NAIC meetings and remote offices to provide technical support, including after-hours and on-call rotations.
• Coordinate with event team members to identify equipment needs and prepare detailed inventories for each event.
• Document expectations and provide guidance for support staff attending events and delivering remote technical support.
• Lead process improvements to enhance operational efficiency and end‑user experience.
• Provide expert troubleshooting and support across the NAIC end‑user computing environment (Office 365, Active Directory, printers, and productivity software).
• Deliver timely support to end‑users and VIPs via phone, in person, and messaging; maintain Jira Service Desk case documentation.

Skills

Customer service

Event support

End-user support

Communication

Time management

Independent work

Education

Bachelor’s degree in computer science or business

Tools

Office 365

Active Directory

Jira Service Desk

Slack

Cisco WebEx

Job description

Job Description

The IT Operations team of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Event Technical Support Specialist. This team member will support the planning, setup, and delivery of technology for NAIC meetings, events, and end-user services. This role provides hands‑on technical support for event platforms, devices, and related productivity systems while ensuring a responsive, high-quality customer experience for staff, members, and VIP users. The ideal candidate is organized, customer-focused, and comfortable supporting onsite, remote, after‑hours, and travel‑based event. This is a full‑time hybrid position. Residency within 100 miles of the Kansas City office is required.

Responsibilities

• Provide technical lead and hands‑on support for technologies used to deliver high‑profile and small events, ensuring strong customer service and reliable technical implementation.
• Travel to NAIC meetings and remote offices to provide technical support, including participation in after‑hours and on‑call support rotations as needed.
• Coordinate with event team members to identify equipment needs and prepare detailed inventories for each event.
• Document expectations and provide guidance for support staff attending events and delivering remote technical support.
• Lead process and procedural improvements that enhance operational efficiency and the end‑user experience.
• Provide expert troubleshooting and technical support across the NAIC end‑user computing environment, including desktops, mobile devices, collaboration tools, Office 365, Active Directory, printers, and related productivity software.
• Deliver timely support to end‑users and VIPs through phone, in‑person, and messaging channels, and maintain accurate documentation in the Jira Service Desk system.

Minimum Education and/or Experience Required

Bachelor’s degree in computer science or business and 4+ years of experience in a Desktop Support role providing in‑person and remote “Tier 2” end‑user support or an equivalent combination of education and experience. Experience supporting end‑user hardware (MacBook, Surface laptops, thin clients, monitors, printers). Experience installing, configuring, and supporting software programs and operating systems. Excellent organizational and communication skills for event preparation, planning, and coordination with A/V providers. Ability to work independently and manage time to complete assigned tasks/projects. Effective time management, communication, and customer service skills.

Preferred Experience

Relevant technology certifications (example: A+, Network+, Microsoft, or Apple) certifications are a plus.

Systems & Technology Requirements

Microsoft Office Suite/365, Slack, Cisco WebEx

Travel

This position requires regular, out‑of‑state, overnight travel in support of member meetings and events throughout the year. An ideal candidate must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

Up to $72,000, to be commensurate with education and experience.

Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer

The NAIC is proud to be an Equal Opportunity Employer. Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.

Company Overview

The National Association of Insurance Commissioners (NAIC) is a member‑focused, non‑profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150‑year‑old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.

Diversity Statement

Our member‑driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time.

Guiding Principles

• We put customers first
• We are committed to continuous improvement
• We succeed by working together
• We do what it takes to get the job done
• We communicate often
• We treat colleagues with respect and honesty