Event Technical Specialist (Audio) Part Time on call- Naples Golf Resort

Encore; East Naples (FL); On-site; USD 34,701 - 45,116; Part time

Job summary

Encore is hiring a Technical Specialist in East Naples, Florida, to ensure exceptional technical setup and operation for live events. This role demands experience with audiovisual equipment and customer service, facilitating smooth operations before and during events.

Requirements include a Bachelor's degree and 3+ years in event technology. The position offers a pay range of $25.19 to $32.75 hourly, with potential for overtime and bonuses.

Qualifications

• 3+ years of event technology experience, particularly in audio, projection, or video.
• Strong customer service and communication skills.
• Ability to lift 50 lbs and operate company vehicles.

Responsibilities

• Set up and operate advanced audiovisual equipment for events.
• Provide excellent service to clients and maintain communication.
• Mentor and develop technical skills among team members.

Skills

Audio/Video technology

Customer service

Technical troubleshooting

Education

Bachelor’s Degree

Tools

High-end audiovisual equipment

Job description

Position Overview

We are open to audio, video, or lighting equipment experience in a live events environment, and you will need to complete a technical assessment prior to interview. The Technical Specialist is responsible for the technical set up and operation of enhanced mid‑level production events in a hospitality environment, while ensuring client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Develops self as a subject‑matter expert in the discipline of specialty.
• Stays current with technology and industry trends.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree is preferred.
• 3+ years of event technology experience with specialty in Audio, Projection, or Video is required.
• 3–4 years of customer service or hospitality experience is preferred.
• Internal applicants must meet and complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet, validate, and achieve/complete all training and certifications required for this position within 60 days of start date. For technical external requirements, view our career path: https://jobs.encoreglobal.com/en/career-paths
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate company vehicles; additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self‑Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates

Physical Requirements

• Sitting: 2–3 Hours
• Standing: 4–5 Hours
• Walking: 4–5 Hours
• Stooping: 2–3 Hours
• Crawling: 2–3 Hours
• Kneeling: 2–3 Hours
• Bending: 2–3 Hours
• Reaching (above your head): 2–3 Hours
• Climbing: 0–1 Hour
• Grasping: 4–5 Hours

Lifting Requirements

• 0–15 lbs*: Continuously
• 16–50 lbs*: Frequently
• 51–100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0–15 lbs*: Continuously
• 16–50 lbs*: Frequently
• 51–100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0–15 lbs*: Continuously
• 16–50 lbs*: Frequently
• 51–100 lbs*: Frequently
• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment

Hotel

Work is performed in a hotel or convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderate quiet and noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based on a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderate quiet and noisy volumes. Team members may use high‑end audio‑visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $25.19 – $32.75

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.