Event Staff (Ticket Seller)

City of Virginia Beach; Virginia Beach (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

The City of Virginia Beach is seeking a friendly Box Office Clerk for the Convention Center to greet patrons, sell tickets, collect payments, and provide accurate event information. You will use POS and ticketing software, reconcile cash, and assist with crowd management for large events.

A neat uniform and teamwork are required. Responsibilities include directing guests, coordinating with event staff, and maintaining accuracy in transactions while delivering high-quality customer service in a

Qualifications

• 6 months experience handling cash or cashless payments using a POS.
• Face to face customer service experience.
• Computer proficiency (i.e. internet, email, MS Office products).
• Experience using computerized ticketing systems and selling tickets.

Responsibilities

• Greet patrons at Convention Center Box Office.
• Accurately process sale of public admission tickets and collect payments.
• Accurately reconcile large sums of transactions.
• Operate POS, credit card machine, computerized ticketing system, calculator, computer, multi-function device.
• Provide accurate event and visitor information to guests.
• Direct patrons to the correct room/hall in the building hosting ticketed event.
• Work with Duty Managers, Security, EMT, and Police with crowd management.
• Wear uniform provided in accordance with Convention Center policies.
• Report all completed work to the Box Office Supervisor and/or Account Clerk Supervisor.

Skills

Cash handling

Customer service

Computer literacy

Ticketing experience

Tools

POS system

Ticketing software

Credit card machine

Job description

Job Posting End Date:November 10, 2026Department:CONVENTION AND VISITORS BUREAUCompensation Grade:Compensation Range & Starting Salary:Pay Range Hourly $16.08 - $19.30Starting Salary-Minimum of the Pay RangeScheduled Weekly = 15Job Exempt (If No, Position is eligible for overtime):NoAbout Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:The Virginia Beach Convention Center exists to facilitate successful experiences by offering a full range of high-quality services and amenities for conventions, professional trade shows, consumer shows and community events. The right candidate for this position will be a self-motivated individual who enjoys a challenging work environment and wants to make a difference in our organization. You will be an integral part of a team committed to providing exceptional customer service to our clients.Job duties include the following:Must be available to work days, nights, weekends and holidaysGreet patrons at Convention Center Box OfficeAccurately process sale of public admission tickets and collect paymentsAccurately reconcile large sums of transactionsOperate POS, credit card machine, computerized ticketing system, calculator, computer, multi-function device (copier, printer, fax machine)Provide accurate event and visitor information to guestsAbility to direct patrons to the correct room/hall in the building hosting ticketed eventAbility to work with Duty Managers, Security, EMT, and Police with crowd management during heavily attended eventsExcellent verbal communications skills with both internal and external customersMust wear uniform provided in accordance with Convention Center uniform policiesExcellent customer service skillsAbility to sit for extended periods of time as well as stand, crouch, bend, or kneelAbility to withstand loud entertainmentMust be able to get along with co-workers and work as a teamMust report all completed work to the Box Office Supervisor and/or Account Clerk SupervisorRequired to complete Crowd Manager Training, Integrity Connection for Members and First Aid/CPR/Stop the Bleed within six months of hire and maintain certificationIn addition to the minimum requirements, the ideal candidate for this position will have experience listed in the criteria below. Candidates with the preferred experience should ensure the information is provided in the application.6 months experience handling cash or cashless payments using a POSFace to face customer service experienceComputer proficiency (i.e. internet, email, MS Office products)Experience using computerized ticketing systems and selling ticketsAdditional requirements:DMV Transcript: NoCDL: NoDrug & Alcohol Clearinghouse: NoCPS Check: NoPhysical: NoRespirator: NoPsychological Screening: NoPolygraph: NoAt Will: NoMinimum Requirements:Skills:Working Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.There is no working condition summary available for this position.Official Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.