Event Staff Exchange Garage

Reimagined Parking; Orlando (FL); Presencial; USD 17.000 - 24.000; Tempo integral

Benefícios oferecidos por esta vaga

Generous Paid Time Off

Health Plans (Medical, Dental, Vision)

Life and Disability Insurance

401(k) Plan with match

Employee Assistance Program

Parental and Caregiver Leave

Sick Time Off

Resumo da vaga

Reimagined Parking in Orlando is seeking an Event Staff member to support parking operations at Exchange Garage. You will assist customers with payments, manage entry/exit, and ensure accurate log documentation for passes and tickets.

The role requires handling cash, POS, and validations, plus preparing shift reports. The position involves maintaining site safety, coordinating with supervisors, and performing duties across the facility to deliver a smooth event experience.

Qualificações

• High School Diploma or GED is required.
• Strong English communication and customer service skills.
• Ability to handle cash and maintain logs accurately.
• Willingness to work varied shifts and on-site.
• Basic knowledge of parking equipment is a plus.

Responsabilidades

• Assist customers with payment and entry/exit processes.
• Handle irate customers within site policies and provide service first.
• Process tickets and collect fees (cash, POS, validations).
• Prepare shift reports and sort tickets, log issues.
• Balance revenue and maintain log books for passes and events.
• Maintain cleanliness and safety; report equipment issues.
• Uniforms with company logo must be worn; be organized.
• Support other duties assigned by supervisor.

Conhecimentos

Customer service

English fluency

Communication

Independent work

Parking knowledge

Formação

High School Diploma or GED

Ferramentas

Pay Stations

Ticket Dispensers

Exit Readers

Gate Machines

POS Equipment

Descrição da vaga

Position: Event Staff
Location: Exchange Garage
Address: 25 W. South St
Shift: Shifts will vary
Pay rate: $15/hr

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control of all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience

Benefits

• (Full Time Only)
• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
• (Part Time)
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.