Event Services Technician - Event Technology, Audio Visual

Pinnacle Live, LLC; Napa (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO and holidays

401(k) match

Health, vision, dental insurance

Job summary

Pinnacle Live is hiring an Event Services Technician for Casa Mani Resort Napa Valley in Napa, CA. The role supports floor operations, setup, strike, and operation of AV and event tech with a focus on outstanding guest service.

You will greet guests, guide equipment use, and keep clients informed to ensure events run smoothly. Physical duties include lifting up to 50 pounds and staying compliant with SOPs while developing technical skills.

Qualifications

• Strong technical aptitude and ability to operate AV equipment.
• Excellent organizational and planning abilities.
• Strong communication and customer-service mindset.
• Interpersonal skills and teamwork orientation.
• Ability to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Assist floor operations including setup, strike, and operation of technology solutions.
• Greet guests and provide clear instructions on equipment usage.
• Maintain client communication to ensure event success.
• Ensure inventory is secure and report damages promptly.
• Adhere to SOPs and continuously improve technical skills.

Skills

Technical aptitude

Planning ability

Organizational skills

Interpersonal skills

Communication skills

Customer focus

Team player

Education

High School diploma or equivalent

Tools

AV equipment basics

Networking basics

Computer skills

Job description

Event Services Technician

$23 - 25/hr.

Join our team at Casa Mani Resort Napa Valley in Napa, CA, a distinctive wine country destination surrounded by the beauty of Napa Valley, where relaxed luxury, exceptional hospitality, and elegant event spaces come together to create memorable guest experiences.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting‑edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Event Services Technician is responsible for assisting with the floor operations, including setup,strike,and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /ordamage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Prior exposure to audio visual and/or hospitality industry
• Computer proficiency (hardware,softwareand networking

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Planning ability; able to plan ahead and prioritize
• Excellent organizations skills
• Strong inter-personal skills
• Strong verbal, listening and written communication skills
• Strong customer focus
• Strong team player orientation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.