Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live, LLC; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO and holidays

401k with contribution match

Health, vision, dental insurance

Job summary

Pinnacle Live is seeking an Event Services Supervisor to oversee floor operations and AV/tech setup in a hotel environment, delivering exceptional guest experiences.

You will supervise labor, coordinate setup/strike, ensure safety, and maintain equipment inventory while communicating with clients to ensure successful events and accurate billing information.

Qualifications

• 2–3 years in the AV and/or hospitality industry.
• 2 years advanced AV experience in a live event environment.
• Proficiency with computer systems and basic software.
• Strong communication and customer-service mindset.

Responsibilities

• Supervise non-union, union and contract labor per Pinnacle Live standards.
• Ensure daily shifts are clearly communicated and log information is complete.
• Greet guests/clients and provide clear instructions on equipment operation.
• Maintain ongoing client communication to ensure event success.
• Follow up on client requests and seek opportunities to enhance events.
• Maintain and safeguard inventory; report any losses or damages.

Skills

Technical aptitude

Planning

Organization

Interpersonal skills

Communication

Customer focus

Team player

Computer proficiency

Job description

Event Services Supervisor

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Essential Functions

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live's standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client's event
• Ensures all inventory is in good working order and rental condition
• Complies and enforces all Company security and safety measures
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
• Continually work toward updating and improving technical skills
• Provide continued communication with client to ensure success of all events
• Maintain accurate client event information into the Company's billing/event order system
• Review invoice with client and obtain client's signature on invoice and add-ons
• Ensure all Company occupied areas are clean, organized and up to Company standards
• Perform other duties as assigned.

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Planning ability; able to plan ahead and prioritize
• Excellent organizations skills
• Strong interpersonal skills
• Strong verbal, listening and written communication skills
• Strong customer focus
• Strong team player orientation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Two (2) to three (3) years prior experience in the audio visual and/or hospitality industry.
• Two (2) years advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.