Event Services Regional Manager - Operations

Allied Universal; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays and vacation

Job summary

Allied Universal Event Services seeks a Regional Manager - Operations for the Texas market. The role oversees the region's event security and guest services operations, providing leadership to branch leadership on operational, financial, administrative, client relations, and staffing activities.

Up to 25% travel with some overnight stays is expected. Responsibilities include ensuring world-class service delivery, attending client and security meetings, and maintaining compliance across branches,

Qualifications

• Bachelor’s or higher in relevant fields, or equivalent security management experience.
• Minimum seven years of general management in event security/guest services.
• Experience delivering event and guest services to large multi-location customers.

Responsibilities

• Oversee region event security and guest services operations.
• Lead client relations, onboarding, and account transitions.
• Monitor compliance, budgeting, and staffing within the region.
• Ensure policy alignment with company standards and industry needs.
• Mentor candidates for managerial roles and build regional leadership.

Skills

Leadership

Client relations

Communication

Budgeting

Team building

Scheduling

Problem solving

Education

Bachelor’s Degree in criminal justice, sales, marketing, business administration, or hospitality

Associate’s Degree with security management experience

High school diploma with security management experience

Tools

ABI system management

Microsoft Office

Job description

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Allied Universal Event Services® is hiring a Regional Manager - Operations for the Texas market. The Regional Manager - Operations is responsible for oversight of event security and guest services business operations throughout a designated region. The Regional Manager - Operations will provide leadership support to branch leadership on operational, financial, administrative, client relations, and staffing activities both tactically and strategically. The Regional Manager - Operations may expect up to 25% travel with some overnight stays.

RESPONSIBILITIES:

• Ensure delivery of world class customer service to all clients while managing client relations, new job startups/transitions of new accounts, and employee relations
• Attend client meetings, security meetings, and corporate meetings pertinent to the operational and fiscal success of the region
• Conduct routine compliance assessments of all designated branches and accounts, including branch/account management, administration, and supervision as well as client satisfaction
• Ensure Allied Universal Event Services policies and procedures are being properly disseminated and followed at all pertinent levels; coordinate and align Allied Universal existing policy into the unique event-based industry standards of which Allied Universal Event Services is engaged within
• Act as an ambassador and liaison between Allied Universal Event Services and current and future clients
• Maintain constant communication with Sr. Regional Director - Operations regarding client issues or concerns, leadership performance issues, client complaints, budgetary/fiscal issues, or other important facts related to any of the branches and/or accounts in the specified region
• Identify, instruct, and mentor potential candidates for managerial and supervisory roles, both in the field and in the office
• Ensure scheduling practices and procedures are being adhered to in order to ensure client orders are sufficiently staffed in a timely fashion via ABI and WinTeam
• Foster positive relationships with functional leaders (HR/Recruiting/Training) with the end goal of developing and maintaining a reliable network of skilled and trained labor resources in the region
• Audit all designated branches/accounts to ensure budgetary and fiscal goals are met and exceeded
• Establish a positive culture of goal-oriented teams
• Implement and monitor ongoing compliance with all company-wide programs, such as licensing, investigations (employee and general liability/auto), employee benefit programs, branch office procedures, resource policies, employee coaching/discipline, etc.
• Responsible for region profitability: oversee control of all financial impacts to the region, including holding branch management accountability with event specific profitability, resource identification/utilization, unbilled time and unbilled overtime, and training expenses
• Direct and administer the core event security operations of the region, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.)

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor’s Degree in criminal justice, sales, marketing, business administration, or hospitality
• Associate’s Degree in criminal justice, sales, marketing, business administration, or hospitality with a minimum of three (3) years of security management experience
• High school diploma or equivalent with a minimum of five (5) years of security management experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of seven (7) years of general management experience in the event security and guest services / crowd management industry
• Minimum of five (5) years of experience in a leadership role involving the delivery of event and guest services to large multi-location customers
• Work history to include demonstration of:
• Strong customer service skills
• Outstanding oral and written communication skills
• Detailed logistical and analytical skills
• Demonstrated understanding of business processes and their purpose
• Excellent organizational and prioritization skills
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
• Willingness to attend professional networking or community events as needed to develop and grow business relationships and opportunities
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use good independent judgment and discretion
• Strong understanding and skill in ABI system management
• Planning and organizing skills; attention to detail
• Problem solving skills; active listening skills
• Encourage effective teamwork; mediate conflict with tact, diplomacy
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Write informatively, clearly, and accurately
• Team leadership; coaching, mentoring, motivating
• Strategic orientation

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior contract or proprietary security services, related service industry, law enforcement, and/or military experience
• Experience in scheduling, operations, or other functions of security industry

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.