Event Sales Manager, Hotel Services - Boston Region

Encore; Boston (MA); On-site; USD 46,270 - 60,151; Full time

Job summary

A leading event services company in Boston seeks a Sales Manager, Venues to guide customers through event experiences while ensuring satisfaction and revenue generation. The ideal candidate will possess a BS/BA or equivalent experience, with strong sales and communication skills, and a knowledge of the hospitality industry. Responsibilities include managing customer relationships and collaborating with teams to enhance event strategies. Expected salary ranges from $46,270 to $60,151, commensurate with expertise and experience.

Qualifications

• 1+ years of experience in a sales role, preferably in technology or hospitality.
• Strong technical skills and computer proficiency.
• Excellent written and verbal communication abilities.

Responsibilities

• Drive results through a proactive sales approach.
• Cultivate and maintain relationships with customers and venue personnel.
• Ensure accurate customer information is maintained in CRM systems.

Skills

Sales experience

Technical aptitude

Communication skills

Hospitality knowledge

Proficiency in CRM systems

Education

BS/BA degree or equivalent experience

Job description

Position Overview

The Sales Manager, Venues is responsible for guiding customers through event experiences and identifying solutions that meet their goals, resulting in a compelling event experience. The role uses all available tools to ensure maximum event and revenue capture from the assigned customer base, cultivates and maintains relationships with key hotel personnel, and supports company initiatives, business strategies and core values. This position reports to a Sr. Sales Manager, Sales Director, or Director of Event Technology.

Revenue Generation

• Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Prepare and present quotes and proposals in a timely manner, including those submitted through www.encoreglobal.com, the venue booking system, or other sources.
• Collaborate with vendors and other departments to capture and service events.
• Attend site visits, pre‑conference planning meetings, and venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporate it into solution designs according to established profitability guidelines.

Relationship Management

• Deliver world‑class service by cultivating and maintaining relationships with customers, venue personnel, and Encore support functions.
• Research and understand customer history and previous experiences to create personalized customer experiences.
• Value people by attending meetings, understanding their goals, and responding to their questions, concerns, and challenges.
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system at all times.
• Actively refer and guide customers through the Encore network to secure additional opportunities.

Sales Accountability

• Maintain a healthy pipeline that ensures achievement of revenue targets.
• Ensure all opportunities are entered in CRM and remain accurate and updated.
• Support sales forecasting efforts at the home location, ensuring accuracy and timely submission.
• Learn and adopt all SOPs related to the role and new initiatives/programs.
• Maintain knowledge of new product and service offerings and emerging technology for meetings and events.

Job Qualifications

• BS/BA or 1+ years of Encore or equivalent experience required.
• 1 year of technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Core Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Demonstrates self‑awareness
• Drive Results: Ensures accountability
• See The Big Picture: Decision quality, manages complexity
• Value People: Collaborates

Physical Requirements

• Sitting: 4‑5 hours per day
• Standing: 2‑3 hours per day
• Walking: 2‑3 hours per day
• Stooping: 0‑1 hour per day
• Crawling: 0‑1 hour per day
• Kneeling: 0‑1 hour per day
• Bending: 0‑1 hour per day
• Reaching (above your head): 0‑1 hour per day
• Climbing: 0‑1 hour per day
• Grasping: 0‑1 hour per day

Lifting Requirements

• 0‑15 lbs: Occasionally
• 16‑50 lbs: Occasionally
• 51‑100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0‑15 lbs: Occasionally
• 16‑50 lbs: Occasionally
• 51‑100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously

Pushing/Pulling Requirements

• 0‑15 lbs: Occasionally
• 16‑50 lbs: Occasionally
• 51‑100 lbs: Occasionally
• Over 100 lbs: Never

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and dust. The working conditions vary between moderately quiet to noisy volumes. Team members may use high‑end audiovisual equipment, work with electrical components, and be exposed to heights via lifts and ladders. Multiple hotel locations and irregular hours, including on‑call status, may be required. Appearance guidelines must be adhered to as defined by Encore.

Salary

Salary Pay Range: $46,270.00 – $60,151.00. Final compensation is determined based on qualifications, location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses, or incentives.