Event & Sales Assistant

Vitense Golf Inc.; Madison (WI); Sur place; USD 20 000 - 29 000; Temps partiel

Avantages offerts par ce poste

40% off food

Free access to activities

25% off retail purchases

Résumé du poste

Vitense Golfland in Madison, WI, is looking for a Part-Time Event & Marketing Assistant to support event sales and planning. This role requires excellent customer service skills and strong organizational abilities to create memorable experiences for clients.

The ideal candidate will assist with event coordination, client communication, and marketing initiatives, while enjoying a supportive team environment. Join us for an exciting opportunity at a family-owned entertainment destination!

Qualifications

• Excellent customer service skills are required.
• Strong verbal and written communication abilities are essential.
• Ability to manage multiple priorities and deadlines simultaneously is a must.

Responsabilités

• Serve as a primary point of contact for event inquiries.
• Provide information regarding event packages and pricing.
• Assist with planning and coordinating corporate events and social gatherings.

Connaissances

Customer service skills

Communication skills

Organizational skills

Attention to detail

Microsoft Office proficiency

Formation

High school diploma or equivalent

Outils

Canva

Description du poste

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Sales and Marketing

Description

Event & Marketing Assistant

Position Type: Part-Time, Hourly, Non-Exempt

Schedule: At least24 hours per week, with additional hours during peak seasons and occasional evenings, weekends, and events as needed

Reports To:Sales & Events Manager / Marketing Manager

Pay Rate: $18/hr

About Us:

Vitense Golfland is a family-owned entertainment destination that’s been part of the Madison community since 1955. Founded by George and Odie Vitense, the business is now proudly owned and operated by the 3rd and 4th generations of the Vitense family, continuing a long tradition of creating fun, memorable experiences for guests of all ages.

Our facility includes aTop 50 golf range, alit par-3 golf course,three miniature golf courses,a restaurant and bar, quick-service dining options, Odie’s Beer Garden,batting cages, theVitense Golf Academy, and more. Every team member helps ensure guests enjoy all that Vitense has to offer.

Position Summary

The Event &Marketing Assistant serves as a primary point of contact for event clients while providing administrative, organizational, and customer service support.

The Event &Marketing Assistantsupports event sales, planning, and execution; manages client communications; prepares event documentation; and helps ensure an exceptional guest experience.

This role is ideal for a highly organized, customer-focused professional who enjoys building relationships, coordinating details, managing multiple projects, and contributing to memorable guest experiences.

Essential Duties & Responsibilities

Event Sales & Client Relations

• Serve as a primary point of contact for event inquiries received by phone, email, and online channels.
• Provide information regarding event packages, pricing, availability, and facility offerings.
• Assist prospective clients through the booking process and help convert inquiries into reservations.
• Identify opportunities to upsell event enhancements through additional services, food and beverage offerings, entertainment, and facility options.
• Schedule client meetings, tours, and consultations.
• Maintain timely, enthusiastic, and professional communication with prospective and booked clients.
• Track client interactions and maintain accurate event records.

Event Planning & Coordination

• Work directly with the Sales & Events Manager to assist with planning and coordinating corporate events, social gatherings, golf outings, and special events.
• Collect and organize event information from clients and internal departments.
• Monitor planning timelines and proactively follow up on outstanding details.
• Prepare, update, and maintain event files and planning documentation.
• Create and distribute Banquet Event Orders (BEOs) and other operational documents.
• Verify event details, timelines, room setups, menus, and special requests for accuracy.
• Support communication between Events, Food & Beverage, Operations, and other departments.
• Assist with event execution and provide on-site support for larger events as needed.

Marketing & Program Promotion

• Assist with creating flyers, program materials, registration documents, and promotional content across departments.
• Help maintain accurate information on company websites and promotional materials.
• Support email communications and marketing campaigns.
• Help gather guest feedback to support continuous improvement.
• Respond to all guest reviews across all channels.

Required Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong verbal and written communication abilities.
• Exceptional organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office and general computer applications.
• Ability to work independently while collaborating effectively within a team environment.

Preferred Qualifications

• Experience in customer service, hospitality, recreation, events, administration, sales support, or related fields.
• Experience creating flyers or promotional materials using Canva or similar software.
• Familiarity with golf, sports programming, or event operations is helpful but not required.

Physical Requirements

• Ability to sit, stand, and move throughout the facility for extended periods.
• Ability to use a computer and telephone regularly throughout the workday.
• Ability to occasionally lift and carry materials weighing up to 25 pounds.
• Ability to communicate effectively in person, over the phone, and through written correspondence.

Key Competencies

• Customer Focus
• Organization & Planning
• Attention to Detail
• Communication Skills
• Relationship Building
• Teamwork & Collaboration
• Adaptability
• Problem Solving
• Initiative & Accountability

Success in This Role

Success will be measured by:

• Timely response to guest, client, and participant inquiries.
• Accuracy of event records.
• Completion of Banquet Event Orders and program documentation.
• Event booking support and client satisfaction.
• Positive feedback from guests, participants, and team members.
• Strong collaboration across departments.
• Ability to manage multiple projects while maintaining exceptional service standards.

Why Join the Vitense Golfland Team?

Great Employee Discounts

• 40% off food, even when you're not working.
• FREE access to all Vitense Golfland activities for you plus one guest.
• 25% off retail purchases.

Growth & Development

• Opportunities for advancement within a growing, dynamic business.

A Fun, Supportive Environment

• Join a positive, team-oriented group focused on great guest experiences.
• Enjoy a dynamic workplace unlike any other!