Event Planning Manager - Hyatt Regency O'Hare Chicago

MCR Hotels; Des Plaines (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

A prominent hotel group is seeking an Event Planning Manager for its Hyatt Regency O'Hare Chicago location. This entry-level position involves coordinating all event documentation, ensuring high-level service, managing budgets, and solving operational challenges for successful events. Candidates should possess strong organizational and communication skills and have a high school degree, with previous hospitality experience preferred. Full-time role offers benefits like hotel discounts and career advancement opportunities.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Qualifications

• Previous Restaurant or Hotel Food and Beverage experience preferred.
• Solid understanding of banquet revenue generation.
• Diplomatic team player.

Responsibilities

• Solve problems and suggest alternatives to previous arrangements if necessary.
• Lead pre-event and post-event meetings for assigned groups.
• Manage client budgets to maximize revenue.

Skills

High energy and outgoing personality

Organizational skills and attention to detail

Excellent communication skills

Creative and innovative

Ability to multi-task

Education

High school degree (or equivalency)

Tools

Microsoft Office

Event management software

Customer management platform

Job description

Join to apply for the Event Planning Manager - Hyatt Regency O'Hare Chicago role at MCR Hotels

This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

The Event Planning Manager at the Hyatt Regency O'Hare Chicago will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post event phases of property events. Additionally, this role ensures for a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Responsibilities

• Solve problems and suggest alternatives to previous arrangements if necessary
• Lead pre-event and post-event meetings for assigned groups
• Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed
• Manage client budgets to maximize revenue and meet client needs
• Oversee guest experience from file turnover through the post event phase until the turnover back to Sales Department
• Manage group room blocks and meeting space for assigned groups
• Adhere to all standards, policies, and procedures
• Celebrate successes and publicly recognizes the contributions of team members
• Up-sell products and services throughout the event process
• Participate in customer site inspections and assists with the sales process when needed
• Act as liaison between salesperson and client throughout the event process
• Review billing and payments with clients
• Handle guest problems and complaints
• Greet client during the event phase and hand-off to the operations team for the execution of details
• Strive to improve service performance
• Set a positive example for guest relations
• Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details

Qualifications

• High school degree (or equivalency) with Hotel/College training preferred
• Previous Restaurant or Hotel Food and Beverage experience preferred
• Solid understanding of banquet revenue generation
• Creative and innovative, as well as proactive and customer-oriented
• High energy and outgoing personality
• Organizational skills and attention to detail
• Diplomatic team player
• Excellent communication skills both written and oral
• Proficient in the use of Microsoft Office, event management software and customer management platform
• Excellent time management
• Ability to multi-task and work in a fast-paced environment
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

What we offer / What’s in it for you

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

Employment type

• Full-time

Seniority level

• Entry level

Location: Rosemont, IL