Event Manager at Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis, IN

Sheraton Indianapolis Hotel at Keystone Crossing; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A luxury hotel in Indianapolis is seeking an Event Manager to achieve convention and event goals. Responsibilities include servicing clients, maintaining food and beverage standards, and collaborating with sales to ensure client satisfaction. Ideal candidates will have a high school diploma, knowledge of event management, and strong communication skills. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• High School diploma or equivalent; experience in convention/event and catering sales preferred.
• Knowledge of food, beverage, and events; creativity appreciated.
• Strong verbal and written communication skills for negotiation and influence.

Responsibilities

• Achieve assigned convention/event goals linked to the hotel’s performance.
• Service clients/groups and maintain food and beverage minimums.
• Collaborate with sales and catering teams to meet objectives.

Skills

Strong verbal communication

Written communication

Organizational skills

Knowledge of food and beverage

Professional selling techniques

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Event Manager job at Sheraton Indianapolis Hotel at Keystone Crossing. Indianapolis, IN.

Job Description

The Convention Services Manager is responsible for achieving assigned convention/event goals linked to the hotel’s overall performance. The role involves servicing clients/groups, maintaining contracted food and beverage minimums, and collaborating with the Director of Sales or Director of Catering/Convention Services to meet revenue, client satisfaction, and food and beverage objectives for one or more properties.

Job Duties & Functions

• Attain meeting planner satisfaction scores, revenue, and food and beverage goals.
• Conduct solicitation calls, tours, and entertain clients based on property needs.
• Monitor market segment trends.
• Maintain a friendly, courteous, and service-oriented approach with guests and employees.
• Follow company standards, catering/meeting standards, and sales metrics.
• Understand hotel operations and policies.
• Deliver banquet event orders timely (within 10 days) and accurately.
• Communicate changes promptly to relevant departments.
• Maintain visibility in the local community and industry groups.
• Assist with or participate in promotional activities like sales blitzes.
• Attend meetings and other functions as required.
• Perform additional duties as assigned by management.

Requirements: Education & Experience

• High School diploma or equivalent; experience in convention/event and catering sales preferred.
• Knowledge of food, beverage, and events; creativity appreciated.
• Valid driver’s license for the applicable state.
• Strong verbal and written communication skills for negotiation and influence.
• Experience with professional selling techniques: opening, probing, supporting, closing.
• Proficiency in Microsoft Office and general computer skills.
• Ability to work independently, manage multiple tasks, and possess strong organizational skills.