Event Manager

Hot Springs Advertising & Promotion Commission; Hot Springs (AR); Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

The Event Manager at Hot Springs Advertising & Promotion Commission serves as the Center's Manager on Duty during events, coordinating with clients to determine room setups, AV needs, and service requirements. They direct staff to meet client expectations and ensure smooth event execution with a focus on safety and satisfaction.

As a liaison post‑sale, the role uses Venue Ops for details, overseeing schedules, invoicing, and post‑event reporting while collaborating with sales and catering teams

Formación

• High school education or equivalent preferred; 1–3 years in tourism or public assembly facility sales/management preferred.
• Must be a team player with strong people skills; able to manage others and communicate clearly.
• Ability to make good decisions under pressure and learn center facilities, policies and local community.

Responsabilidades

• Acts as Manager on Duty, overseeing venue operations and ensuring client satisfaction and safety.
• Works with planners to finalize event schedules, services, spaces, equipment and rates; ensures invoicing accuracy.
• Creates room drawings, obtains approvals, and distributes plans to staff and departments.
• Coordinates bookings to ensure all services are delivered as scheduled and communicates progress to clients and staff.
• Directs staff during events and resolves problems that affect event success.
• Maintains records of services used, and generates post-event reports and billings.
• Plans pre/post conventions, shares solutions across departments, and implements decisions during events.
• Determines need for greeters/security and schedules accordingly; oversees event staff.
• Assists training of staff in event coordination and provides performance feedback.
• Collaborates with Sales to showcase the facility to clients and coordinates decorating vendors and in-house catering.
• Inspects layouts for safety, life-safety compliance, and general safety of the public and building.

Conocimientos

Team leadership

Customer service

Organization

Communication

Problem solving

Outlook & Word

Event coordination

Educación

High school diploma

Herramientas

Venue Ops

Microsoft Outlook

Microsoft Word

Descripción del empleo

If you're searching for a job that uses your management skills, your communication skills, your computer skills, but also ...

• Isn't the same routine every day
• Involves meeting new people regularly
• Has you working in a beautiful facility
• Has you working with great team players and an amazing workforce
• Keeps you involved in promoting Hot Springs
• And offers incredible benefits

... then you are looking for this job!

Job Summary

The Event Manager serves as the Center's Manager on Duty during events and the liaison with clients after initial room/space sale is completed. The Event Manager meets with clients to determine room setup, equipment and audiovisual requirements, records those requirements and event details in Venue Ops, and subsequently directs the work of others to meet the requirements and expectations of the client.

Fair Labor Standards Act (FLSA) status : Exempt, Salary

Specific Job Duties and Responsibilities

• Serves as Manager on Duty, having complete operational control of the Venue and ensuring client satisfaction, facility integrity and public safety.
• Works with the event planner/promoter to establish, with maximum accuracy and efficiency, the detailed event schedule of dates, times, services, spaces, equipment and rates applicable to the Center, and assure that the itinerary is accurately entered in the master schedule and that an invoice is generated to the planner/promoter on a timely basis.
• Completes meeting room drawings and obtains customer approval; distributes approved drawings to client and appropriate convention center staff members/department heads.
• Coordinates assigned bookings to guarantee that all services and set-ups/arrangements are completed as scheduled prior to the show dates and that the progress is clearly communicated to the client, Center staff and other departments as needed.
• Oversees assigned events, interacting with the customer and directing Center staff members in all changes and solving current and potential problems threatening the success of the event.
• Maintains an accurate record of additional services and resources used by the event and generates post-event reports and billings.
• Schedules and conducts or coordinates pre & post-convention planning meetings, participates in the meetings offering recommendations and guidance and sees that the solutions and decisions are disseminated to all applicable departments and personnel and implemented/completed when the event occurs.
• Determines if Greeters and Security are required, the number required, and the schedule.
• Schedules, directs and supervises additional event staff specific to a particular event: ushers, greeters and security.
• Assists in training and cross training other Center staff in event coordination functions.
• Provides professional opinion/feedback on performance of support personnel and makes personnel recommendations to assist Managers in hiring, terminations, disciplinary actions, performance evaluations and staff development of support employees (housekeepers, set-up crew, ushers, etc.).
• Works with the Sales Department to showcase facility to prospective clients through site visits, drawings and creative ideas for space usage.
• Serves as client advocate with decorating companies and vendors.
• Works with an in-house catering company on Food & Beverage functions.
• Inspects and approves general arrangement/layout of all rooms/spaces used with each event to ensure accuracy, compliance with all applicable life safety codes, safety protocols, & general safety of the public, the building & equipment.
• Performs other duties as assigned by management, which could include assisting in duties that are not typical to this position.

Minimum Experience, Skills or Education Required

• High school education or equivalent preferred; one to three years' experience in the tourism industry, preferably in public assembly facility sales or management preferred.
• Must be a team player with good people skills, must have the skills to manage others, and possess above average oral and written communications skills.
• Must possess a talent for making good decisions and directing the work of others under pressure.
• Must have a comprehensive knowledge of the Hot Springs Convention Center facilities, equipment, staff resources and policies or ability to learn this information quickly.
• Must have a comprehensive knowledge of the Hot Springs Community.
• Must be able to adapt to a flexible work schedule.
• Must be knowledgeable in Outlook and Word with above average computer skills.
• Must be able to be bonded.

Working Conditions

This employee works primarily inside the Convention Center. Schedule includes nights, weekends and holidays. Generally, requires more than 40 hours per workweek. There may be sufficient noise, either constant or intermittent, to cause marked distraction.

Physical Demands

Lifting 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. Requires walking or standing to a significant degree. Talking. Hearing.