Event Manager

American Express Global Business Travel; Concord (NH); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Development opportunities

Job summary

American Express Global Business Travel is seeking an Event Manager to plan and deliver end-to-end programs for a dedicated Experience Studio team serving one enterprise client. You will own budgets, coordinate suppliers, and lead onsite execution while collaborating with a producer on strategy and content.

You will manage multiple programs annually, maintain clear stakeholder communication, and ensure flawless delivery within client rules and timelines.

Qualifications

• Four or more years planning corporate meetings and events.
• Onsite lead on ten or more programs per year.
• Independent management of program budgets up to $500,000 with forecasts.
• Knowledge of hotel contracts, banquet orders, and cost drivers.
• Cvent and enterprise project tools proficiency.
• Experience planning for a producer or client event owner.
• Onsite composure and ability to brief a team.
• Strong written communication and attendee details accuracy.
• Ability to manage multiple programs simultaneously.
• CMP or progress toward it is preferred.

Responsibilities

• Plan and deliver assigned programs end to end with the producer.
• Keep the program plan current in client tools with tasks, owners, and dates.
• Build and manage program budgets up to $500,000.
• Manage hotels, venues, transportation, F&B, and AV from contract to invoices.
• Collaborate with Attendee Experience Coordinators on housing and communications.
• Lead onsite for the programs you carry and run of show.
• Carry several programs at different stages, ten or more onsite yearly.
• Close every program with invoices, reconciliation, and debrief.
• Maintain planning files and decision notes for easy handover.
• Raise risks early to producer with recommendations.

Skills

Event planning

Onsite lead

Budget management

Contract knowledge

Client communication

Stakeholder management

Team leadership

Problem solving

Time management

Tools

Cvent

Job description

United States

Full time

J-85562

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Event Manager plans and delivers programs end to end for a dedicated Experience Studio team built around one enterprise client, working with a producer on each one. The producer owns strategy, stakeholders, and content and holds final approval on the plan and the budget. The Event Manager runs the plan, the budget, the suppliers, and the onsite logistics that make the program happen.

What You'll Do

• Plan and deliver assigned programs end to end with the producer, from kickoff through onsite execution and close.

• Keep the program plan current in the client's project tools, with tasks, owners, and dates the producer and the client can read without asking.

• Build and manage program budgets with the producer, independently up to $500,000 and alongside a Senior Event Manager on larger programs, from first estimate through final reconciliation.

• Manage suppliers once sourcing hands off, including hotels, venues, transportation, food and beverage, and audiovisual, from contract terms through banquet orders and final invoices, within the client's procurement and payment rules.

• Work with the Attendee Experience Coordinators on registration, housing, and attendee communications, giving them the details and deadlines they need and reviewing what goes to attendees.

• Lead onsite for the programs you carry, including staffing, the run of show, and suppliers, working to the producer's direction, with the travel and extended program weeks that come with it.

• Carry several programs at different stages at once, including ten or more onsite a year, without letting a quiet one slip.

• Close every program on time, with final invoices, budget reconciliation, attendee and supplier feedback, and a short debrief with recommendations.

• Keep planning files, supplier records, and decision notes complete enough that another manager could pick up the program tomorrow.

• Raise scope, budget, and timing risks early to the producer and the Studio Operations Manager, with a recommendation attached.

What We're Looking For

• Four or more years planning corporate meetings and events, with programs you carried from kickoff through reconciliation.

• Experience as onsite lead on ten or more programs a year.

• Independent management of program budgets up to $500,000, with accurate forecasts and clean reconciliations.

• Working knowledge of hotel and supplier contracts, banquet orders, and the details that drive cost, including attrition, minimums, overtime, and late changes.

• Strong command of Cvent and enterprise project and collaboration tools, and comfort working inside a client owned environment.

• Experience planning for a producer or client event owner who leads the program, with the confidence to speak up when a request will cost time or money.

• Composure onsite: able to brief a team, handle a late change, and keep the program on schedule.

• Clear written communication, including status updates, supplier instructions, and attendee details that are right the first time.

• The organization to run several programs at once and the judgment to ask for help before a deadline is missed.

• Preferred: CMP or progress toward it; experience on a dedicated client team or inside a corporate events department; time at a hotel or destination management company that provides the supplier's view of the agency.

Location

United States

The US national base salary range for this position is from

$55,300.00 - $102,700.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;