Event Coordinator (Part-Time)

Fooda; Watertown (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A food service company in Watertown is seeking a part-time Customer Service Associate to support events and ensure a high-quality experience. The ideal candidate will have excellent customer service skills, be technically savvy, and enjoy working in a fast-paced environment. Responsibilities include event support, troubleshooting issues, and providing onsite customer service. Flexible hours are available between 10 am and 4 pm, primarily over lunch.

Benefits

Competitive wages

401k Retirement Savings Plan with company match

Long-term opportunities for advancement

Networking opportunities

Free food

Qualifications

• Strong communication and self-starter mindset.
• Ability to handle issues in a fast-paced environment.
• Prior catering or serving experience preferred.

Responsibilities

• Support Fooda events, ensuring quality and customer experience.
• Troubleshoot technical issues with equipment.
• Provide real-time customer service.

Skills

Customer service

Relationship building

Problem-solving

Technical savvy

Organization

Job description

Who We Are

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by a different restaurant that comes onsite and serves fresh lunch from their chef’s unique menu. Fooda operates in over 20 major US cities and continues its expansion across the United States. Eight out of ten employees believe Fooda is one of their company’s top perks.

What You’ll Be Doing

• Support Fooda events in a variety of capacities, including: being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience
• Gain competency with Fooda’s technology and standard operations procedures
• Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
• Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards
• Conduct onsite Fooda promotions and mobile app coaching
• Provide real-time onsite customer service to resolve issues promptly directly with the consumer
• Facilitate audits of restaurant event set-up to ensure consistency and high quality
• Escalate issues to Operations Manager when necessary to keep them informed or help problem solve
• Critical hours are over lunch Tuesday - Thursday (10 am – 2 pm) but responsibilities may span 8am-4pm, depending on the market and need

Who You Are

• You love building relationships with customers and enjoy customer service
• You are friendly, high energy and love interacting with other people
• You are savvy with technology and will be comfortable in a fast-paced start-up
• You are resourceful, exhibit grace under pressure, and know you’re capable of finding solutions
• You are a strong communicator and self-starter
• You are organized and detail oriented. Type-A personality is a plus!
• You’re someone who knows the local territory and gets around efficiently in your own car
• You’re looking for a steady part-time job (between 12- 15 hours per week) during regular business hours and value flexibility
• Prior catering or serving experience strongly preferred

What We’ll Hook You Up With

• Competitive wages
• 401k Retirement Savings Plan with company match
• Long-term opportunities for advancement within Fooda
• Networking opportunities for work or career with local restaurants
• A fulfilling, challenging work experience and free food!

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.