Event Coordinator

Dave & Buster's Management Corporation, Inc.; Manchester (CT); On-site; USD 26,000 - 29,000; Full time

Job summary

Dave & Buster's Management Corporation, Inc. is seeking an Event Coordinator to support the sales department with behind-the-scenes admin and event execution.

This role helps deliver the company’s signature “unreasonable hospitality” by coordinating contracts, tours, and communications with guests, Operations, and the sales team. The ideal candidate demonstrates a proactive attitude, strong organization, and solid English communication skills while assisting with follow-ups, payments, and upsell

Qualifications

• Experience coordinating events or similar roles is preferred.
• Strong communication with guests, sales team and management.
• Excellent organizational and time-management abilities.
• Clear English communication and courteous hospitality demeanor.

Responsibilities

• Meet guests' needs and ensure contracts are updated accordingly.
• Take RFPs and calls for social events and convert to won business.
• Conduct site tours as needed.
• Distribute paperwork for pop-up parties and coordinate staffing.
• Support Sales with follow-up after sale and update BEOs.
• Follow up on ARs and collect payment information; process invoices.
• Ensure Operations has the latest BEOs for each event.
• Identify upsell opportunities with Event Hosts when appropriate.
• Perform other duties as assigned to support events.

Skills

Customer service

Communication

Organization

English proficiency

Sales coordination

Job description

POSITION SUMMARY:

The Event Coordinator supports the sales department in executing the important behind-the-scenes administrative functions that keep the Store functioning efficiently. Without this critical role, our efforts to provide “unreasonable hospitality” would be impossible.

YOU WILL BE AN OUTSTANDING EVENT COORDINATOR IF:

• You are friendly and demonstrate a “You Got It” attitude
• You demonstrate good decision-making skills and can communicate effectively with guests, Sales Team and Management Team
• You can communicate clearly and regularly with Operations, the Sales Team and guests
• You can clearly verbalize guests needs to Operations and other Team Members
• You have strong organization skills
• You have strong verbal skills
• You are able to analyze basic data to help Operations and the Sales Team with decision making
• You can read and communicate in English

ESSENTIAL DUTIES AND RESPONSIBLITES:

• Go above & beyond to ensure the needs of each Special Events Guest are met, communicating all requests from host to ensure all contracts are updated accordingly.
• Take RFP’s and calls for social events, converting them to closed “won” business.
• Conduct Site tours as needed.
• Ensure accurate and prompt distribution of all paperwork for “pop up parties” working through management team to ensure they are staffed to support.
• Provide administrative support to the Sales Department including follow up on calls/emails/tasks with Event Host after the sale is “closed won”, communicating to Operations any changes to BEOs or updated signed contracts.
• Follow up on AR’s, collect payment information, and close out any remaining balances.
• Submit check requests/invoices as needed.
• Ensure Operations has the most up-to-date BEO for each event.
• Offer “upsell” opportunities to Event Hosts after sale is “closed won”.

Because we expect you to “Act like you own it” your job includes everything listed above PLUS the ever popular “other” duties as assigned”. If you see a need, meet it; if you have an idea, share it; if you see a Team Member needing help, jump in and lend a hand.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

Salary Range: 19.28 - 20.84

We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!