Event Concierge

White Lodging Services, Inc.; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Parental Leave

PTO with rollover

DailyPay

EAP

401(k) with match

Wellness tools

Unlimited referral bonuses

Tuition reimbursement

Employee discounts

Growth opportunities

Job summary

White Lodging Services, Inc. is seeking an Event Concierge to ensure exceptional event experiences by anticipating needs, coordinating details, and delivering outstanding service to planners and guests.

This onsite role involves greeting, room setup verification, daily checklists, and participation in routine event meetings to ensure smooth operations across events and venues.

Qualifications

• When they’ll bring a passion for delivering the best guest service.
• Desire to take initiative and self-motivate.
• Good judgment and problem-solving skills.
• Ability to lift up to 10 lbs regularly and 25 lbs occasionally, with stamina for extended periods.

Responsibilities

• Greet meeting/event planners in their meeting room to review agendas and timelines for satisfaction.
• Check each meeting room for accuracy of set-up according to BEOs prior to event.
• Follow the Event Concierge checklist daily for each meeting room and submit to supervisor.
• Attend and participate in daily BEO, Stand-Up, and Pre-Convention meetings as required.
• Perform other duties as assigned.

Skills

Guest service

Initiative

Problem-solving

Physical ability

Job description

Description

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an Event Concierge, you will ensure exceptional event experiences by anticipating needs, coordinating details, and delivering outstanding service to planners and guests.

Responsibilities

What You’ll Do

• Greet meeting/event planners in their meeting room to review agendas and timelines to ensure complete satisfaction.
• Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.
• Follow the Event Concierge checklist each day for each meeting room and submit to the supervisor.
• Attend and participate in daily BEO meetings (when required), daily team Stand-Up meetings, and Pre-Convention meetings for assigned events.
• Perform other duties as assigned.

What You’ll Bring

• A passion for delivering the best guest service and experience.
• Desire to take initiative and self-motivate.
• Good judgment and problem-solving skills.
• Ability to lift, carry, or otherwise move up to 10 lbs. regularly and 25 lbs. occasionally, as well as stand and move for extended periods of time.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth