Event Assistant

City-of-North-Liberty; North Liberty (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

City of North Liberty is seeking Event Staff to assist with the setup and execution of events at Hy-Vee Center & Amphitheater and Centennial Park. You may serve as the point of contact for private renters during rentals and communicate with third-party vendors to ensure smooth events.

Responsibilities include assisting staff and volunteers, enforcing policies, handling transactions, and keeping facilities clean and safe.

Qualifications

• Excellent customer service and communication skills.
• Willingness to work evenings, weekends and holidays.
• Experience or interest in the event industry is preferred.

Responsibilities

• Assist other event staff and volunteers before, during and after events to execute agreements and events.
• Represent the City of North Liberty professionally under all circumstances.
• Address guest concerns professionally and escalate when appropriate.
• Perform opening and closing procedures during shifts.
• Assist with setup and breakdown of events, including tables, chairs and equipment.
• Provide facility accommodations to guests (wheelchair assistance, listening devices).
• Understand the audio/visual capabilities to assist renters and troubleshoot as needed.
• Receive deliveries and help coordinate event material arrivals.
• Maintain cleanliness and care of furnishings and equipment; report repairs or damage.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Under general direction of Event Coordinator and Event Staff Lead, this position assists with the set up and execution of events hosted at Hy-Vee Center & Amphitheater and throughout Centennial Park. Occasionally serving as the point of contact for private renters during rentals, Event Staff are knowledgeable of Centennial Park’s facilities and policies, can think on their feet, effectively communicate with third-party vendors and exude a positive, problem-solving attitude to help private celebrations and public programs run smoothly. This position may also help with other events produced by the City elsewhere in the community.

• Assist other event staff and volunteers before, during and after public and private events to successfully execute agreements and events.
• Represent the City of North Liberty and Hy-Vee Center & Amphitheater in a professional and exemplary manner under all circumstances.
• Approach customer and guest concerns professionally, alerting supervisors and emergency contacts when appropriate.
• Perform opening and closing procedures during shift.
• Assist with the setup and breakdown of events, including the set and strike of tables, chairs, and other event equipment.
• Assist with providing facility accommodations to guests, such as wheelchair assistance and assisted listening devices.
• Understand the audio/visual capabilities of the facility, including projectors, speakers, lighting and a photo booth, to be able to demonstrate to renters and help troubleshoot as appropriate.
• Respond to the arrivals of event production vendors, caterers and cleaning companies and receive deliveries of event materials.
• Maintain cleanliness of the facility and care of furnishings and equipment, including cleaning up after events, ensuring restrooms are stocked and reporting necessary repairs or damage.
• Ensure the safety and security of the facility, including monitoring access and reporting any issues to supervisor, public safety personnel or hired event security, as appropriate.
• Assume the role of usher, ticket taker, concessions worker or other tasks as assigned, or when the need presents itself for the successful execution of events.
• Enforce rental facility policies and procedures.
• Follow procedures for cash and credit card transactions for concession sales and rentals.
• Maintain records of issues and questions that arise during events.
• Contribute to a positive working environment through cooperation and collaboration with community relations, library, parks, recreation, fire, police and all other City departments.
• Other duties as assigned.

Position requires excellent customer service and communication skills. Ability to work evenings, weekends and holidays is required. Experience or interest in working in the event industry is preferred. This position will receive training on bloodborne pathogens, CPR and first aid.

Physical, Mental, & Environmental Requirements

• Must have a valid driver’s license and reliable transportation.
• Must be functionally literate in written and spoken English.
• Must be physically mobile and able to lift up to 50 pounds independently and up to 75 pounds with assistance.
• Must be able to operate equipment in various physical and environmental circumstances.
• Endurance of noise associated with various indoor and outdoor conditions required.
• Event staff may be expected to adhere to a dress code or wear a uniform depending on the nature of the event. Details will be provided ahead of each assignment.