Event and Guest Services Attendant - Seasonal

Wheaton Park District; Wheaton (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Event and Guest Services Attendant for seasonal work. This role involves greeting patrons, ensuring their comfort, and providing excellent customer service during events. You will be responsible for various tasks, including food service and safety checks, while maintaining a friendly and professional demeanor. Join a team that values integrity, fun, and exceptional service, and be part of creating memorable experiences for the community. If you thrive in a lively environment and enjoy working with people, this opportunity is perfect for you!

Qualifications

• Excellent customer service and communication skills required.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet and direct patrons, ensuring a positive experience.
• Perform entry checks and assist with food service at events.
• Enforce park district rules and provide emergency assistance.

Skills

Customer Service Skills

Verbal Communication Skills

Self-Control

Flexibility

Education

Minimum Age of 18

Job description

Opportunities with Wheaton Park District

create. discover. play.

Current opportunities are posted here as they become available.

Event and Guest Services Attendant - Seasonal

This position is responsible for a variety of event roles as it pertains to the overall hosting and executing of events safely and efficiently.

REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

Minimum of eighteen (18) years of age. Must have excellent customer service skills with good verbal communication skills and be friendly and personable. Must be able to maintain self-control and composure in difficult situations. Must be able to work a flexible schedule including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS

1. Greet, advise, and direct patrons to their designated seating area.
2. Perform entry gate personal item and bag check.
3. Prepare and serve food/drink items at concessions stand.
4. Assist with backstage setup and breakdown.
5. Conduct alcohol I.D. verification and wrist banding.
6. Control exit/re-entry lane with wrist banding and/or hand stamping.
7. Check tickets and provide general customer service.
8. Be aware and enforce appropriate park district rules.
9. Guide guest to exits or provide other instructions or assistance in case of emergency.
10. Seek guidance from the Special Event Manager & Director of Marketing as needed.
11. Follow the Wheaton Park District policies, procedures, and guidelines.
12. Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer.
13. Proactively support the V.A.L.U.E.S. (integrity, fun, commitment, adaptability and growth, kindness, and service) on a daily basis.

REQUIRED CERTIFICATIONS, LICENSES, ETC

Must have and maintain: Basset Certificate or obtain within 30 days of hire.

PHYSICAL DEMANDS

Must be able to: frequently remain in a stationary position for long periods of time; occasionally move items such as tables and concession supplies weighing up to 25 lbs. and over 50 lbs. with assistance. This position must be able to have good hand-eye coordination while servicing customers. This position will rarely ascend/descend stairs, position one’s self to reach items overhead and below waist, and move over uneven ground.

ENVIRONMENTAL DEMANDS

Must be able to: continuously remain in a standing position and will be exposed to all weather conditions including rain, heat, humidity, etc. including biting and stinging insects and bugs. Frequently be exposed to loud music and occasionally move across wet, slippery surfaces.

SALARY

$15.00-$16.00 per hour

HOURS

Evenings and weekends required; hours vary

SALARY RANGE

Minimum - Midpoint - Maximum

$15.00 - $18.75 - $22.50

Wheaton Park District is an equal opportunity employer. EOE/M/F/D/V