Evening & Weekend Circulation Assistant (Temp)

Massachusetts Board of Library Commissioners; Springfield (MA); On-site; CAD 33,000 - 37,000; Part time

Job summary

Massachusetts Library System (MLS) is seeking a Circulation Assistant for the BiblioTemps program at Western New England University in Springfield, MA. The role covers evening and Sunday hours and focuses on circulation and access services, ensuring smooth operations and adherence to policies.

The position requires strong communication, organization, and computer skills, with prior library experience preferred.

Qualifications

• High school diploma required; some college coursework in Education, Library Science and/or Information Science strongly preferred.
• Prior library experience required.
• Strong computer proficiency and familiarity with library systems, including the Library of Congress Classification system.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Monitors evening and weekend circulation activities, including lending, returns, and patron record maintenance.
• Enforces library policies related to building access, behavior, and resource use.
• Assists with training student employees
• Monitors closing procedures and ensures adequate student staff service desk coverage.
• Maintains accuracy and confidentiality of patron and circulation data.
• Provides directional and general assistance to library users.
• Ensures proper shelving and organization of materials.
• Communicates operational or facilities issues to the Circulation Supervisor and/or library management.
• Collect and record statistical data for circulation activities, including patron head counts and service usage metrics.
• Provide front-line assistance with general information and basic reference inquiries.
• Respond to phone and in-person patron questions about library hours, equipment, programs, and services.
• Perform basic printer & copier troubleshooting.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer proficiency

Interpersonal skills

Education

High school diploma

Some college coursework in Education/Library Science/Information Science

Tools

Library systems

Library of Congress Classification

Job description

Massachusetts Library System (MLS) is seeking a Circulation Assistant for the BiblioTemps program at Western New England University in Springfield, MA. The role covers evening and Sunday hours and focuses on circulation and access services, ensuring smooth operations and adherence to policies.

The position requires strong communication, organization, and computer skills, with prior library experience preferred.