Evening Store Leader: Customer Service & Ops

Redner's Markets; Bel Air (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A prominent retail supermarket chain is seeking a Store Manager in Bel Air, MD. The role involves directing and managing store operations in the absence of the Store Manager, ensuring excellent customer service, and maintaining store standards. Candidates should have at least one year of retail management experience and the ability to perform physical tasks. This opportunity offers a supportive work environment and career growth potential.

Qualifications

• 1 year of management experience in a retail environment required.
• Must possess excellent communication skills to deal with customers.
• Ability to lift up to 50 lbs approximately 30% of the time.

Responsibilities

• Direct and manage all aspects of the store in the absence of the store manager.
• Handle customer complaints and requests professionally.
• Ensure the store is clean and orderly for customers.

Skills

Critical decision making

Excellent communication

Leadership skills

Customer service

Education

High school diploma or equivalent

Tools

Pallet jack

Step carts

Job description

To effectively direct and manage all aspects of the store in the absence of the store manager.

ESSENTIAL JOB FUNCTIONS:

1) To assure that all store personnel are courteous to all customers and that all customer complaints/requests are handled properly and professionally.

2) Responsible for efficient and effective delegation of duties to achieve maximum performance and proper follow-up procedures.

3) To maintain a housekeeping program which ensures and orderly and clean store that is pleasing to the customer’s eye.

4) Maintain the building and equipment to meet maximum safety operations.

5) Responsible for optimal freshness of all products and proper merchandising to achieve maximum sales and profits.

6) To implement and maintain effective fire and safety programs set forth by Risk Management.

7) Implement and maintain effective security standards inside and outside of the store, which are set forth by the Loss Prevention Department.

8) To greet all customers and thank them for their patronage.

9) To conduct store refrigeration checks throughout the evening.

10) To oversee all aspects of the store during the evening hours in the absence of the store manager.

11) To abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

1) To help in the cash office as needed, such as covering breaks/lunches as well as verification of bank deposits.

2) To assist in any department in the store on an as needed basis.

3) To communicate any problems that occur in the evening to the store manager or the department managers.

4) To assist in all aspects of the grocery department including but not limited to building displays, merchandising, signage, collecting carts, and general stocking.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1) Minimum requirement of a high school education. A college education is helpful but not required.

2) At least 1 year of management experience in a retail environment is required.

3) Must possess the ability to make critical decisions and to provide effective leadership.

4) Must possess excellent communication skills in order to deal with customers and other employees.

5) Must be able to lift up to fifty pounds (50 lbs.) approximately thirty percent (30%) of the time.

6) Must have the ability to retrieve and place merchandise on the top racks in the grocery aisles for proper storage. The top racking process may be 20% of the time working in the aisles during the shift.

7) Must have the ability to operate a pallet jack, step carts, and the “Big Joe”.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.