Evening Shift - Patient Navigator (1:00pm-10:00pm EST (8.5 hour shift))

Health Advocate; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

Health Advocate is seeking a Patient Navigator to conduct high-volume outbound outreach and guide patients through healthcare next steps. You will discuss sensitive information with empathy, document accurately, and coordinate care with HIPAA-compliant practices.

The role emphasizes evening shifts (1:00 PM–9:30 PM ET or 1:30 PM–10:00 PM ET), a base rate of $18.00/hour plus applicable evening differential, and a remote work setup within the United States.

Qualifications

• High School Diploma or GED required.
• 2+ years in customer service, healthcare navigation, or patient support.
• Associate’s degree preferred or related field advantageous.
• Experience in care coordination or healthcare access preferred.
• Strong communication and active listening abilities.
• Able to document across multiple systems accurately.
• Commitment to confidentiality and compliance (HIPAA).

Responsibilities

• Conduct high-volume outbound patient outreach.
• Explain next steps and processes in clear language.
• Help patients navigate appointment scheduling and care coordination.
• Identify barriers and coordinate resources until next steps are set.
• Document conversations accurately and timely.
• Connect patients with clinical resources when needed.
• Protect patient confidentiality and HIPAA compliance.

Skills

Outbound calls

Active listening

Empathy

Clear communication

Confidentiality

Adaptability

Education

High School Diploma or GED

Associate’s degree preferred

Job description

At Health Advocate, Patient Navigation goes beyond traditional call-center service. This is a high-volume, phone-based patient support role focused on helping people understand and take the next step in their care.

As a Patient Navigator, you'll conduct frequent outbound outreach and speak with patients about personal and sometimes sensitive healthcare information. You'll need to build trust quickly, listen carefully, explain complex information clearly, and confidently guide patients through next steps while staying within the scope of your role.

Before You Apply: Make Sure This Role Is Right for You

This role is a strong fit for someone who:

• Is comfortable making a high volume of outbound calls
• Is comfortable discussing personal and sensitive healthcare topics
• Can quickly establish rapport with patients who may be uncertain, anxious, frustrated, or hesitant
• Can understand detailed processes and translate them into clear, easy-to-follow next steps
• Is comfortable working in a structured, performance-focused environment
• Can work consistently and reliably during their assigned shift
• Can maintain a private environment appropriate for confidential patient conversations while working remotely

Schedule: Evening Shifts Only

We are currently hiring specifically for evening coverage:

• 1:00 PM–9:30 PM ET
• 1:30 PM–10:00 PM ET

Daytime schedules are not available for this opening. Candidates should apply only if they can consistently commit to one of the schedules above.

Compensation

$18.00/hour base rate + applicable evening shift differential

What You'll Be Doing

A significant part of your day will involve contacting patients and helping them navigate important healthcare next steps.

For example, you may support outreach to patients who have received a positive test result and need assistance navigating the next steps toward a colonoscopy. These conversations require professionalism, empathy, clarity, and the ability to establish trust quickly while discussing sensitive health information.

• Conduct high-volume outbound patient outreach
• Explain next steps and processes in clear, understandable language
• Help patients navigate appointment scheduling and care coordination
• Identify barriers such as transportation, access, or understanding of next steps
• Coordinate resources and follow up until appropriate next steps are established
• Document conversations accurately
• Recognize questions that require clinical expertise and connect patients with the appropriate clinical resource
• Protect patient confidentiality and follow HIPAA requirements

Who You Are: The Navigator We’re Looking For

You are service-driven, detail-oriented, and grounded in compassion. You understand that healthcare navigation requires both efficiency and empathy.

You bring:

• A High School Diploma or G.E.D. (required)
• Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
• 2+ years of experience in customer service, healthcare navigation, or patient support (required)
• Experience in care coordination, community resources, or healthcare access (preferred)
• Strong communication skills and active listening abilities
• Comfort working across multiple systems and documenting accurately
• A proactive mindset and strong organizational skills
• Commitment to confidentiality and compliance standards

Preferred certifications may include:

Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare related credentials.

Mental & Physical Requirements

This position is primarily office based and technology driven.

Essential physical functions include:

• Frequent use of computers, telephones, and related systems
• Typing, grasping, and repetitive motions
• Sedentary work for extended periods

Essential mental functions include:

• Sustained concentration
• Clear verbal and written communication
• Ability to manage multiple tasks simultaneously

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Health Advocate offers a comprehensive benefits package including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Access to Health Advocate programs including EAP and wellness resources
• Full training and system support

Why Health Advocate?

Because access matters.

Every call you take, every barrier you remove, and every resource you connect impacts someone’s health journey. You are not simply answering questions you are enabling care.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Awards:

2025:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)