Evening Route Merchandiser (Delivery)

Crafty, LLC; Hayward, Northern (CA, KY); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Crafty healthcare plan

401k

Paid time off

Equipment certification courses

Parental leave

Snacks and beverages

Team events

Job summary

Crafty, LLC in Hayward, CA is seeking a Route Merchandiser to own client kitchens and manage deliveries across the Bay Area. This full-time, on-site role emphasizes organization, reliability, and clear communication as you handle merchandising, loading/unloading, and on-site service.

You will drive a box truck, perform equipment maintenance, and monitor inventory while collaborating with clients and the Crafty team to meet daily goals and safety standards.

Qualifications

• Client-focused approach to servicing client needs and preferences.
• Clear, professional communication across verbal and written formats.
• Ability to keep operations organized and efficient under pressure.
• Punctual, reliable execution of daily route tasks and duties.
• Adaptability to changing schedules and customer requirements.
• Ability to lift heavy items and operate safely with team members.
• Work well with others to achieve shared goals and respond to feedback.
• Commitment to following company guidelines and safety standards.

Responsibilities

• Merchandise client office kitchens and pantries with pride and organization.
• Complete 5-8 daily delivery stops, loading and unloading a delivery truck.
• Safely drive a box truck to client locations; valid license required.
• Engage with clients and Crafty team onsite to deliver quality service.
• Perform routine maintenance on machines and manage inventory tasks.
• Communicate location needs or safety concerns and document routes.

Skills

Client Obsessed

Effective Communicator

Operationally Sound

Reliable

Resilient

Teamwork

Adherence to Standards

Attention to Detail

Job description

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

The Role:

Hayward, CA

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people.Crafty is looking for a Route Merchandiser whose responsibilities will include:

• Merchandising : Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms.
• Delivery : Successfully complete 5-8 delivery stops during your day where you will safely navigate the loading/unloading of the delivery truck, delivering product directly into our client locations.
• Safe Driving : Safely maneuver one of our box trucks through a route delivering food, beverages, and smiles to our clients. (Valid Driver's license required)
• Customer Service : Engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication : Communicate and elevate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork

Schedule Options:

This role is afull-time,hourly role within Crafty supporting our California market.

• Option 1: Monday to Friday, 5:0� PM – 1:30 AM (5 shifts, 8 hours each)
• Option 2: Monday to Thursday, 5:0� PM – 3:30 AM (4 shifts, 10 hours each)
• Option 3: Tuesday to Friday, 5:0� PM – 3:30 AM (4 shifts, 10 hours each)

This role is based out of ourHayward Fulfillment Center and will make deliveries throughout the BayArea and succeedby meeting the skill based qualifications below:

Required Attributes

• Client Obsessed : Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator : Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound : Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable : Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• Resilient : Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• The role frequently requires lifting items weighing over 50 lbs throughout the day and safely handling bulky items up to 150 lbs.
• Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
• Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Adherence to Standards: The commitment to following established guidelines, regulations, or protocols consistently.
• Attention to Detail : Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results:

Goal : Deliver a top-tier Crafty quality client experience through exceptional on-site operations, ensuring all client sites meet and exceed their goals. This will support our client retention goal of 99% annually (for at least six consecutive months, regardless of client site) by implementing these key initiatives:

• Initiative #1: Task Ownership: Complete daily task lists with an average of 95% shift completion week over week as measured via Tableau on a monthly basis.
• Complete task list
• Task list needs to be rated “good”
• Initiative #2: Quality control : Maintain an average of 95% or greater on all quality control checks quarterly.
• Initiative #3: Client Satisfaction: Assist in supporting all client requests for inventory management on a weekly basis, working with your manager and the site point of contact.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is $26-28 an hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.